Head of Integrated Quality Governance

NHS Jobs; Liverpool; On-site; GBP 62,000 - 72,000; Full time

Benefits offered by this job

NHS pension scheme

NHS car fleet scheme

NHS home electronics scheme

Cycle to work scheme

Blue light card eligibility

Wellbeing package

Colleague events

27 days annual leave pro rata

Job summary

NHS Jobs in Liverpool area is seeking a strategic leader to direct the Patient Partnership, Safety and Learning pillar, translating the 2026-2029 strategy into an annual delivery plan with clear objectives and owners.

You will oversee the organisation-wide patient safety portfolio, ensure incidents are triaged with learning responses, and drive patient experience, engagement and co-production across services.

Qualifications

• Degree level qualification in healthcare, quality, governance or related field
• Expert knowledge of clinical governance, patient safety systems, PSIRF and systems-based learning
• Understanding of Duty of Candour, confidentiality, risk management and healthcare regulatory requirements
• Excellent leadership, influencing, partnership-working and communication skills
• Experience leading incident response and organisational learning programmes
• Excellent written and verbal communication skills
• Ability to communicate complex aspects of quality governance in a style that all staff can understand and implement
• Ability to lead a team providing advice and support in all areas of their work

Responsibilities

• Lead delivery of the Patient Partnership, Safety and Learning pillar and annual plan.
• Lead the organisation-wide patient safety portfolio and PSIRF implementation.
• Ensure incidents are triaged with learning responses and compassionate involvement of patients, families, carers and colleagues affected.
• Oversee Duty of Candour, safety alerts, learning from deaths where applicable.
• Provide leadership for patient experience, complaints, concerns, feedback, engagement and co-production, ensuring that seldom-heard communities have meaningful opportunities to influence service development.
• Work with the Engagement Lead and teams to develop involvement approaches across general practice, urgent care and community services.
• Use themes from complaints, incidents and feedback to identify improvement priorities and close the loop with patients and teams.
• Oversee organisational patient experience governance and learning informing partnership and service improvement.
• Lead the corporate clinical audit framework and oversight of completion and escalation of themes.
• Prepare and present assurance reports for senior leadership with risks, actions and evidence.
• Support management of serious incidents, complaints, inquests and claims.
• Lead the corporate CQC assurance framework and inspection coordination.
• Provide line management for the Engagement Lead and Quality, Safety and Governance Team Coordinator

Skills

Leadership

Communication skills

Patient safety systems

Governance

Incident response

Education

Degree level qualification in healthcare, quality, governance or related field

Job description

Salary: £62,101.00 - £72,450.00 per annum, depending on experience. Department: Corporate Nursing and Quality Location: Wavertree Head Office, with travel to other PC24 locations Contract: Permanent, full time (37.5 hours)

What will I be doing?

• Lead delivery of the Patient Partnership, Safety and Learning pillar, translating the 20262029 strategy into an annual delivery plan with objectives, owners, milestones and measurable outcomes.
• Lead the organisation-wide patient safety portfolio, including the implementation and review of the Patient Safety Incident Response Framework (PSIRF), associated policy and patient safety incident response plan.
• Ensure incidents are triaged and responded to proportionately, with systems-based learning responses and compassionate involvement of patients, families, carers and colleagues affected.
• Oversee arrangements for Duty of Candour, safety alerts, learning from deaths where applicable, and the tracking and evaluation of actions arising from safety reviews.
• Provide leadership for patient experience, complaints, concerns, feedback, engagement and co-production, ensuring that seldom-heard communities have meaningful opportunities to influence service development.
• Work with the Engagement Lead, operational teams and patient participation groups to develop proportionate involvement approaches appropriate to general practice, urgent care and community services.
• Use themes from complaints, incidents, patient feedback, safeguarding reviews, clinical audit and colleague insight to identify improvement priorities and close the loop with patients and teams.
• Oversee organisational patient experience and complaints governance, ensuring themes and learning inform patient partnership, co-production and service improvement.
• Lead the corporate clinical audit framework, ensuring agreed audit priorities, oversight of completion and escalation of themes; service Heads and Matrons remain responsible for clinical audit delivery and implementing findings.
• Prepare and present high-quality assurance reports for senior leadership and relevant committees, making clear the risks, actions, accountabilities, timescales and evidence of impact.
• Support appropriate management of serious incidents, complaints, inquests and claims within the postholders delegated remit, escalating matters requiring executive or specialist oversight.
• Lead the corporate CQC assurance framework and inspection coordination, working with service-facing Heads of Quality and Nursing who retain responsibility for operational compliance, clinical standards and local readiness.
• Provide direct line management, supervision and development for the Engagement Lead and Quality, Safety and Governance Team Coordinator, subject to confirmation of the proposed structure.

What do I need?

• Degree level qualification in healthcare, quality, governance or related field and / or equivalent knowledge and experience.
• Expert knowledge of clinical governance, patient safety systems, PSIRF and systems-based learning
• Understanding of Duty of Candour, confidentiality, risk management and healthcare regulatory requirements
• Excellent leadership, influencing, partnership-working and communication skills
• Experience leading incident response and organisational learning programmes
• Excellent written and verbal communication skills
• Ability to communicate complex aspects of quality governance in a style that all staff can understand and implement.
• Ability to lead a team providing advice and support in all areas of their work

Whats on offer?

• £62,101.00 - £72,450.00 per annum, DOE
• Permanent contract
• 27 days annual leave (pro rata) previous NHS service will be taken into account.
• NHS pension scheme
• NHS car fleet scheme
• NHS home electronics scheme
• Cycle to work scheme
• Eligible to apply for blue light card
• Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.
• Colleague events