Head of Innovation, Enterprise Change & AI Enablement

LGBT Great; Greater London; Hybrid; GBP 180,000 - 240,000; Full time

Job summary

Northern Trust is seeking an experienced Head of Innovation to drive AI-enabled business transformation across ECM. The role involves prototyping, integrating AI copilots and automation, and aligning with enterprise change management to deliver measurable value.

You will engage with executives and technical teams, shape strategy, and build scalable, governance-driven AI initiatives to uplift efficiency, risk management and transparency across the bank.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field. An advanced degree or certification in Program Management (PMP, CAPM) and/or Organizational Change Management (CCMP, CMS) is preferred.
• Proven experience in executing and implementing AI models and/or tooling, preferably within a change management context.

Responsibilities

• Design future-state operating models that leverage technology and AI to improve efficiency, risk-management, and decision-making.
• Embed alongside core ECM delivery pillars and business teams to understand current state processes and identify opportunities to augment or automate workflows using AI, data products and automation technologies.
• Deploy and integrate AI, analytics and workflow solutions into enterprise platforms and business processes.
• Build prototypes and production ready solutions that demonstrate measurable business value.
• Partner with enterprise initiatives to leverage capability and inform strategic journey aligned to Change adoption, improvement and driven productivity solutions.
• Design multi-year implementation roadmaps to power accelerated and transparent execution, automated workflow management and uplifted controls, reporting, oversight and monitoring.

Job description

Northern Trust is seeking an experienced Head of Innovation to drive AI-enabled business transformation across ECM. The role involves prototyping, integrating AI copilots and automation, and aligning with enterprise change management to deliver measurable value.

You will engage with executives and technical teams, shape strategy, and build scalable, governance-driven AI initiatives to uplift efficiency, risk management and transparency across the bank.