Head of Infrastructure Operations

La Fosse; York and North Yorkshire; On-site; GBP 90,000 - 130,000; Full time

Job summary

La Fosse seeks an experienced Head of Infrastructure Operations to lead end-to-end operational technology for a complex, multi-site organisation. You will ensure stability, resilience and performance of Group IT services across Azure cloud and on-premises infrastructure.

You will lead multi-disciplinary teams, drive incident, problem and change management, and partner with security to maintain strong compliance and service reliability.

Qualifications

• Experience leading IT Operations or Infrastructure teams in a complex or multi-site environment.
• Strong Azure expertise across IaaS, PaaS, identity, networking and monitoring.
• Proven ability to manage hybrid cloud and on-premises infrastructure.
• Deep knowledge of ITIL, incident, problem and change management processes.

Responsibilities

• Lead Group Technology Operations and engineering teams.
• Define and improve operational standards, processes and service levels.
• Oversee Azure services: compute, storage, networking, identity and monitoring.
• Manage on-premises infrastructure: servers, storage, networking, virtualisation, firewalls, backups.
• Act as senior escalation point for major incidents.
• Drive incident, problem and change management practices.
• Own monitoring, reliability, capacity planning and maintenance strategies.
• Collaborate with security teams for compliance and security practices.
• Mentor and develop engineering and operations staff.
• Manage relationships with stakeholders and third-party providers.

Skills

Leadership

Azure

Hybrid cloud

ITIL

Incident mgmt

Problem mgmt

Change mgmt

Security compliance

Automation

IaC

Vendor mgmt

Monitoring

Job description

We are looking for an experienced Head of Infrastructure Operations to lead the end-to-end operational technology function across a complex, multi-site organisation.

You will take responsibility for the stability, resilience and performance of Group IT services across both Azure cloud and on-premises infrastructure. Leading multi-disciplinary engineering and operations teams, you will drive operational excellence across incident, problem and change management, monitoring, maintenance and service reliability.

Key Responsibilities

• Lead the Group Technology Operations function and engineering teams.
• Define and improve operational standards, processes and service levels.
• Oversee Azure services, including compute, storage, networking, identity and monitoring.
• Manage on-premises infrastructure including servers, storage, networking, virtualisation, firewalls and backups.
• Act as the senior escalation point for major incidents.
• Drive effective incident, problem and change management practices.
• Own monitoring, reliability, capacity planning and planned maintenance strategies.
• Work closely with security teams to ensure operational compliance and strong security practices.
• Lead, mentor and develop engineering and operations teams.
• Manage relationships with internal stakeholders and third-party service providers.

Experience Required

• Proven experience leading IT Operations or Infrastructure teams within a complex or multi-site environment.
• Strong understanding of Azure, including IaaS, PaaS, identity, networking and monitoring.
• Experience managing hybrid cloud and on-premises infrastructure.
• Strong knowledge of ITIL, incident, problem and change management.
• Experience with monitoring, alerting and service reliability practices.
• Strong leadership and stakeholder management skills.
• Experience with cloud migration programmes.
• Knowledge of automation, scripting or Infrastructure as Code.
• Experience with security operations or compliance frameworks.
• Experience managing outsourced or third-party technology providers.