IT Operations Manager

Morgan Hunt; City Of London; Hybrid; GBP 111,000 - 148,000; Part time

Job summary

Morgan Hunt is seeking an IT Operations Manager (Contract) to lead the Infrastructure function during a transitional period. Duties include overseeing third-party suppliers, advancing ITSM maturity, and delivering secure, resilient Microsoft-based operations across cloud and on-prem environments.

The role focuses on security, resilience, and performance, with hybrid in-office presence in London. Relevant ITIL and Microsoft cloud experience preferred.”

Qualifications

• Bachelor's degree in Computer Science or equivalent experience.
• ITIL Foundation or equivalent certification preferred.
• Microsoft Azure Administrator or related certs advantageous.

Responsibilities

• Lead the Infrastructure function and manage third-party suppliers.
• Drive security certification roadmaps (e.g., Cyber Essentials Plus).
• Improve ITSM maturity and service accountability.
• Ensure stability of cloud and on-prem infrastructure within a Microsoft ecosystem.

Skills

Infrastructure leadership

L3 support

Microsoft cloud

ITIL ITSM

Education

Bachelor's degree in Computer Science

ITIL Foundation

Microsoft Azure Administrator

Tools

Azure

Microsoft 365

Job description

Job Title

IT Operations Manager (Contract, Technology Operations)

Location

London, (E1 area) - hybrid, in-office presence required (3 days per week).

About the Role

Join a well-established charity focused on supporting vulnerable groups as an IT Operations Manager. This role leads the Infrastructure function during a period of transition, focusing on operational security, resilience, and supplier performance while embedding ITSM practices. You'll support major Microsoft-based platform rollouts, including Dynamics 365 CRM and a Microsoft Fabric data platform.

Key Responsibilities

• Lead the Infrastructure function and manage third-party suppliers.
• Drive security certification roadmaps (e.g., Cyber Essentials Plus).
• Improve ITSM maturity and service accountability.
• Ensure stability of cloud and on-prem infrastructure within a Microsoft ecosystem.

Qualifications

• Proven technical leadership in infrastructure and L3 support.
• Knowledge of Microsoft cloud technologies (Azure, Microsoft 365).
• Experience with ITIL 4 / ITSM best practices.
• Background in supplier management and security certifications.

Education & Experience

• Bachelor's degree in Computer Science or equivalent experience.
• Relevant certifications (e.g., ITIL Foundation, Microsoft Azure Administrator).
• Significant experience in infrastructure operations and service transformation.