Head of Information Technology

som3 Recruitment; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading recruitment firm is seeking a Head of IT to oversee their technology landscape. This hands-on leadership role involves aligning IT with business goals, managing service delivery teams, and ensuring robust infrastructure. The ideal candidate will have a strong background in ITIL practices and deep knowledge of the Microsoft tech stack, including Azure and Microsoft 365. If you are a collaborative leader with a passion for technology and team development, this is the role for you.

Qualifications

• Proven experience in a senior IT leadership role.
• Strong background in service delivery and ITIL practices.
• Deep knowledge of the Microsoft ecosystem.

Responsibilities

• Own and drive the IT strategy in line with business objectives.
• Lead IT operations and service delivery across multiple sites.
• Manage budgets, procurement, and vendor relationships.

Skills

Service Delivery

Stakeholder Management

Communication

Leadership

Education

ITIL Certification

Tools

Microsoft 365

Azure

Endpoint Manager

Job description

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Operations & Delivery Director at som3 Recruitment

Head of IT

Location: Birmingham – onsite full time

About the Role

We’re on the lookout for an experienced and forward-thinking Head of IT to take the reins of our technology landscape. This is a hands-on leadership role, ideal for someone who knows how to align IT with business goals, lead service delivery teams, and make the most of the Microsoft tech stack.

You'll be leading a small but growing IT function, ensuring our systems, infrastructure, and services run like clockwork. Your remit will cover strategy and service management to stakeholder engagement and tech delivery.

Key Responsibilities

• Own and drive the IT strategy in line with business objectives – building a technology enabled business using modern solutions
• Lead IT operations, service delivery and support functions across multiple sites
• Manage and develop the internal IT team and third-party suppliers
• Ensure robust, secure and scalable infrastructure across the business
• Champion ITIL-based service delivery, ensuring SLAs and KPIs are met
• Drive continuous improvement, automation and standardisation across IT services
• Act as the point of escalation for all critical IT incidents and issues
• Support wider technology projects
• Manage budgets, procurement and vendor relationships
• Ensure compliance with data security, GDPR and best practices

What We're Looking For

• Proven experience in a senior IT leadership role – ideally as Head of IT, IT Manager or similar
• Strong background in service delivery and ITIL practices
• Deep knowledge of the Microsoft ecosystem – including Azure, Microsoft 365, Endpoint Manager, etc.
• Strong experience with infrastructure, networking, cloud and security
• Strong communication and stakeholder management skills
• Able to balance strategic thinking with day-to-day operational delivery
• Comfortable working in a fast-paced, change-driven environment
• A collaborative leader who enjoys mentoring and developing teams

Nice to Have

• ITIL certification (v3 or v4)
• Experience in regulated industries or working to ISO27001 standards

Sound like your sort of thing?

We’d love to hear from you – apply now or drop us a line to find out more.

Let me know if you'd like this tailored to a specific industry, company size, or anything else!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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