Head Of Implementation

System C; Ledston; On-site; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Professional development opportunities

Flexible benefits

Wellbeing support

Recognition programmes

Job summary

System C is seeking an experienced Head of Implementation Delivery to lead our implementation function and shape the future of customer delivery. The role sits within Technical Consulting and requires defining strategy, building capability and ensuring delivery excellence across complex programmes.

You will oversee governance, quality assurance and continuous improvement, while building a high-performing, multidisciplinary team and partnering with senior stakeholders to drive outcomes and value

Qualifications

• Senior leadership experience in implementation, professional services, or technology delivery.
• Proven ability to scale or transform delivery functions.
• Strong commercial and financial management skills.
• Excellent communication with executive teams.

Responsibilities

• Define and deliver long-term implementation strategy aligned with customer needs.
• Lead a large multidisciplinary implementation organisation.
• Own governance, quality assurance, controls and continuous improvement.
• Build capability and professional maturity of the implementation function.
• Provide direction in complex or ambiguous situations.
• Drive delivery innovation, tooling and management information improvements.
• Lead workforce planning, recruitment and development.
• Manage resource planning to meet portfolio demand.
• Provide senior oversight of strategic and high-risk implementations.
• Support business planning, bids and proposals.

Skills

Strategic planning

Operational leadership

Stakeholder management

Delivery leadership

Cross-functional collaboration

Budget management

Job description

Description

At System C, we deliver technology that helps improve outcomes across health and care. We are looking for an experienced and inspiring Head of Implementation Delivery to lead our implementation function and shape the future of customer delivery.

This is a key leadership role within Technical Consulting, responsible for defining implementation strategy, building organisational capability, and ensuring consistent delivery excellence across complex customer programmes. You will operate at both strategic and operational levels, providing leadership through growth, change, and complexity while creating clarity, confidence, and measurable outcomes.

What you'll be doing

• Defining and delivering a long-term implementation strategy aligned with business objectives and customer needs
• Leading a large, multidisciplinary implementation organisation
• Owning governance, methodologies, quality assurance, controls and continuous improvement
• Building the capability, identity and professional maturity of the Implementation function
• Creating direction and accountability in complex or ambiguous situations
• Driving delivery innovation, automation, tooling and management information improvements
• Leading workforce planning, succession planning, coaching, recruitment and organisational development
• Managing resource planning and capacity to meet portfolio demand
• Providing senior oversight of strategic and high-risk customer implementations
• Supporting business planning, commercial decisions, bids and proposals
• Driving service improvement and cross-functional transformation initiatives
• Influencing senior stakeholders and strengthening collaboration across the wider organisation

What we're looking for

You will bring significant leadership experience within implementation, professional services, technology delivery, or consulting environments.

You'll also demonstrate:

• Strong strategic planning and operational leadership capability
• Experience working with executive and senior leadership teams
• A successful track record of scaling or transforming delivery functions
• Strong commercial, financial and budget management expertise
• Experience leading large and complex multidisciplinary teams
• Excellent stakeholder management and communication skills
• The ability to create clarity and direction in fast-moving and ambiguous environments
• A passion for customer outcomes, service quality and continuous improvement
• Desirable experience with social care systems and/or local authority technology, demonstrating strong domain knowledge

Why join System C?

You’ll join a business driven by purpose, innovation and collaboration. We believe in working as one team, taking ownership, continuously improving and always doing the right thing. We provide an environment where people are supported to grow, contribute, and make a meaningful impact through technology that improves lives.

• Alongside a competitive package, you’ll benefit from professional development opportunities, flexible benefits, wellbeing support and recognition programmes that celebrate the contributions of our people.