Head of Implementation

System C; Leeds; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

System C is seeking an experienced Head of Implementation Delivery to lead the implementation function and shape the future of customer delivery. This senior role sits within Technical Consulting and encompasses strategy, governance and continuous improvement to deliver measurable outcomes.

You will guide a large, multidisciplinary team, defining long-term delivery strategies, building capabilities, and driving cross-functional transformation while partnering with senior stakeholders to align

Qualifications

• Significant leadership experience within implementation, professional services, technology delivery, or consulting.
• Strong strategic planning and operational leadership capability.
• Experience working with executive and senior leadership teams.
• Strong commercial, financial and budget management expertise.
• Experience leading large and complex multidisciplinary teams.
• Excellent stakeholder management and communication skills.

Responsibilities

• Defining and delivering a long-term implementation strategy aligned with business objectives and customer needs.
• Leading a large, multidisciplinary implementation organisation.
• Owning governance, methodologies, quality assurance, controls and continuous improvement.
• Building the capability, identity and professional maturity of the Implementation function.
• Creating direction and accountability in complex or ambiguous situations.
• Driving delivery innovation, automation, tooling and management information improvements.
• Leading workforce planning, succession planning, coaching, recruitment and organisational development.
• Managing resource planning and capacity to meet portfolio demand.
• Providing senior oversight of strategic and high-risk customer implementations.
• Supporting business planning, commercial decisions, bids and proposals.
• Driving service improvement and cross-functional transformation initiatives.
• Influencing senior stakeholders and strengthening collaboration across the wider organisation.

Skills

Leadership experience

Strategic planning

Operational leadership

Stakeholder management

Communication skills

Customer outcomes

Delivery function transformation

Cross-functional collaboration

Job description

At System C, we deliver technology that helps improve outcomes across health and care. We are looking for an experienced and inspiring Head of Implementation Delivery to lead our implementation function and shape the future of customer delivery.

This is a key leadership role within Technical Consulting, responsible for defining implementation strategy, building organisational capability, and ensuring consistent delivery excellence across complex customer programmes. You will operate at both strategic and operational levels, providing leadership through growth, change, and complexity while creating clarity, confidence, and measurable outcomes.

What you'll be doing

• Defining and delivering a long-term implementation strategy aligned with business objectives and customer needs
• Leading a large, multidisciplinary implementation organisation
• Owning governance, methodologies, quality assurance, controls and continuous improvement
• Building the capability, identity and professional maturity of the Implementation function
• Creating direction and accountability in complex or ambiguous situations
• Driving delivery innovation, automation, tooling and management information improvements
• Leading workforce planning, succession planning, coaching, recruitment and organisational development
• Managing resource planning and capacity to meet portfolio demand
• Providing senior oversight of strategic and high-risk customer implementations
• Supporting business planning, commercial decisions, bids and proposals
• Driving service improvement and cross-functional transformation initiatives
• Influencing senior stakeholders and strengthening collaboration across the wider organisation

What we're looking for

You will bring significant leadership experience within implementation, professional services, technology delivery, or consulting environments.

You'll also demonstrate:

• Strong strategic planning and operational leadership capability
• Experience working with executive and senior leadership teams
• A successful track record of scaling or transforming delivery functions
• Strong commercial, financial and budget management expertise
• Experience leading large and complex multidisciplinary teams
• Excellent stakeholder management and communication skills
• The ability to create clarity and direction in fast-moving and ambiguous environments
• A passion for customer outcomes, service quality and continuous improvement
• Desirable experience with social care systems and/or local authority technology, demonstrating strong domain knowledge

You'll join a business driven by purpose, innovation and collaboration. We believe in working as one team, taking ownership, continuously improving and always doing the right thing. We provide an environment where people are supported to grow, contribute, and make a meaningful impact through technology that improves lives. Employee Value Proposition.docx

Alongside a competitive package, you'll benefit from professional development opportunities, flexible benefits, wellbeing support and recognition programmes that celebrate the contributions of our people. Employee Value Proposition.docx

At System C, we believe great work happens when flexibility and collaboration come together. All our roles are offered on a hybrid basis, with colleagues spending a minimum of two days each week in the office to connect, create, and grow together. (Excludes associate and field-based roles).

We prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance. We consciously avoid assumptions that could skew our perception of a candidate’s suitability for hire.

Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.

For every position, we develop a detailed job description and person specification. This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary. During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.