Head of Housing & Repair

United Response; Greater London; Remote; GBP 70,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Housing & Repairs to lead exceptional housing services. This pivotal role involves overseeing daily operations, ensuring high-quality, person-centred support while managing a dedicated team. The ideal candidate will have a proven track record in leadership within social housing, budget management, and stakeholder engagement. With a commitment to continuous improvement and strong values-based leadership, you will play a crucial part in shaping the future of housing services. If you are passionate about making a meaningful impact and driving change, this is the perfect opportunity for you.

Benefits

25 days paid leave plus 8 bank holidays

Fully paid training and qualifications

Private healthcare

Pension and life assurance benefits

Free access to occupational health

Participation in UR Stars Recognition Scheme

Discounts from over 3,500 retailers

Season ticket loans for commuting

Rewards for referring a friend

Qualifications

• Experience in social housing or local authority roles.
• Proven leadership and team management skills.

Responsibilities

• Oversee housing services and day-to-day repairs.
• Contribute to shaping organisational strategy.

Skills

Leadership of housing management services

Budget management

Stakeholder relationship management

Team management

Change and continuous improvement

Job description

Job Title: Head of Housing & Repairs
Location: Remote (nationwide travel is occasional)
Hours: 35 hours per week
Salary: £70,000

Key Purpose of the Role

We are seeking an exceptional leader to oversee all housing services and day to day repairs, ensuring high-quality, person-centred, and value-for-money services for supported housing. As a key member of United Response’s Leadership Team, you will contribute to shaping organisational strategy while supporting Directors and Trustees. Flexibility and a willingness to travel nationwide are essential.

Essential Criteria

To succeed in this role, you must have:

• Experience in working for a social housing provideror local authority
• Proven leadership of housing management services and repairs teams.
• Expertise in budget management for housing services.
• A strong track record of leading high-performing teams.
• Demonstrated success in managing, supporting, and driving change and continuous improvement.
• The ability to establish and maintain effective stakeholder relationships.
• Experience contributing to corporate management and business development, delivering efficient outcomes.
• A values-based leadership style that fosters trust, open communication, and innovation.
• A strong sense of integrity and probity.
• The ability to work effectively as part of a team.

Benefits

We offer an excellent benefits package, including:

• Annual Leave: 25 days of paid leave plus 8 bank holidays (pro-rated for part-time).
• Career Development: Fully paid training and access to recognised qualifications.
• Health: Private healthcare.
• Financial Security: Pension and life assurance benefits, enhanced maternity and paternity pay.
• Wellness Support: Free access to occupational health, physiotherapy, and counselling services.
• Recognition Programmes: Participation in our UR Stars Recognition Scheme.
• Discounts: Access to discounts from over 3,500 retailers via our online shopping platform.
• Travel Support: Season ticket loans for commuting.
• Referral Incentives: Rewards for referring a friend.

Who We Are

United Response is a leading national charity dedicated to delivering exceptional care and support. Our passionate team champions the rights of individuals to live, work, socialise, and engage in their communities free from discrimination and unnecessary barriers. We are committed to being creative, strong, honest, responsive, and united in our mission.

Equal Opportunity Employer

United Response is proud to be an equal opportunity employer. We are committed to the Mindful Employer values and are a Disability Confident Leader, supporting applicants with disabilities. We guarantee interviews for all disabled applicants meeting the minimum criteria for the role. If you need assistance with your application or navigating our website, please email [e-mail].

This position is subject to a DBS check, the cost of which will be covered by United Response. We reserve the right to close this vacancy early.

Apply today and make a meaningful impact in the lives of others!