Housing Liaison Team Leader

Service Care Solutions Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking local authority in Newham as a Housing Liaison Team Leader, where you will lead a dedicated team delivering essential housing management services. This role offers the opportunity to make a significant impact in the community by ensuring effective service delivery and engaging with residents. You will oversee tenancy management, handle escalated enquiries, and champion health and safety within your team. If you are passionate about housing services and have a proven track record in team leadership, this is an exciting opportunity to contribute to a vital sector while enjoying a competitive hourly rate and a supportive work environment.

Benefits

Referral Bonus

Flexible Working Hours

Qualifications

• Proven experience in a similar team leader role within housing services.
• Strong commitment to customer service and performance management.

Responsibilities

• Supervise a team of Housing Liaison Officers and Resident Service Officers.
• Manage performance, training, and development of the team.
• Oversee tenancy and leasehold management.

Skills

Team Leadership

Customer Service

Housing Legislation Knowledge

Performance Management

Conflict Resolution

Community Engagement

Education

Experience in Housing Services

Job description

Housing Liaison Team Leader
Newham
Full Time
Temporary Join a local authority in Newham as a Housing Liaison Team Leader and help lead a high-performing team delivering vital frontline housing management services across the borough. THE ROLE
As Housing Liaison Team Leader, you will be responsible for supervising a team of Housing Liaison Officers and Resident Service Officers, ensuring the delivery of effective, customer-focused housing services. You’ll support community engagement, manage multi-tenure housing stock, and uphold service excellence across neighbourhood and tenancy management.

• Lead and motivate a team, managing performance, training and development
• Oversee tenancy and leasehold management, including assignments, successions and terminations
• Respond to and resolve escalated resident enquiries and formal complaints
• Monitor and address antisocial behaviour in partnership with enforcement teams
• Ensure estate inspections, surgeries, and community engagement initiatives are delivered
• Provide cover for senior managers and contribute to service planning
• Champion health, safety, and wellbeing within your team

THE CANDIDATE
The successful candidate will have proven experience in a similar team leader role within housing services, ideally in a local authority setting, with a strong commitment to customer service and performance management.

• Demonstrated ability to manage and motivate housing officers
• Experience in neighbourhood, tenancy, and leasehold management
• Strong knowledge of housing legislation and safeguarding procedures
• Skilled in handling ASB, legal proceedings, and multi-agency partnership work
• Able to confidently lead estate inspections, resident meetings, and community events

THE CONTRACT
Full Time
Temporary
RATE: The pay for the role is £27.00 per hour LTD company rate. The PAYE equivalent is £23.02 per hour, inclusive of holiday. HOW TO APPLY
If interested in this role please apply directly or email [e-mail] or call 01772 208 966 and ask for Beth to discuss further
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!