Head of Housing Policy, Insight & Service Improvement

Lewisham Youth Service; Greater London; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

Lewisham Council is seeking a Head of Housing Policy, Performance and Service Improvement to shape strategy, policy development and performance culture within the Housing Directorate. You will lead data-driven insights, drive service improvements and manage change across directorate teams in a challenging financial and demand environment.

The role reports to the Director of Housing Strategy and requires strong leadership, a focus on outcomes for residents, and the ability to collaborate with

Qualifications

• Experience in policy development and data-informed decision making.
• Strong track record in performance management and service improvement.

Responsibilities

• Provide strategic direction for housing policies, data insight and performance management.
• Lead service improvement and change initiatives across the housing directorate.
• Drive the Housing Improvement Plan and embedding a culture of transparency and accountability.
• Collaborate with Extended Leadership Team to strengthen policy and performance activities.

Skills

Policy development

Data insight

Performance management

Leader ship

Education

CIH Level 5 qualification

Job description

Lewisham Council is seeking a Head of Housing Policy, Performance and Service Improvement to shape strategy, policy development and performance culture within the Housing Directorate. You will lead data-driven insights, drive service improvements and manage change across directorate teams in a challenging financial and demand environment.

The role reports to the Director of Housing Strategy and requires strong leadership, a focus on outcomes for residents, and the ability to collaborate with