Head of Housing Operations & Growth

Leisure (Operations); Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

28 days annual leave

Private pension

Bonus scheme

Training & development

Retail and leisure discounts

Job summary

Thriving Investments, the socially conscious fund manager behind ReSI Homes, is seeking a Head of Housing for the For-Profit Registered Provider. This role leads end-to-end operational housing management across the growing general needs portfolio.

From mobilisation of new homes and onboarding of managing agents to regulatory compliance, customer experience and performance reporting, you will ensure services are scalable, sustainable and customer focused from day one.

Qualifications

• Senior-level experience leading general needs housing management in regulated social or affordable rent environments.
• Knowledge of regulatory frameworks and consumer standards; experience with governance, regulatory assurance, audits.
• Experience mobilising and scaling housing portfolios or new developments, including readiness, handover, data quality and customer onboarding.
• Experience managing third-party managing agents across performance, compliance, reporting and risk.

Responsibilities

• Lead end-to-end operational housing management for Thriving Investments' growing general needs portfolio within ReSI Homes.
• Oversee mobilisation of new homes and onboarding of third-party managing agents.
• Ensure regulatory compliance, data quality and performance reporting at scale.
• Manage customer experience and governance with external partners to deliver sustainable services.

Skills

Senior housing management

Regulatory frameworks knowledge

Governance & audit support

Portfolio scaling

Third-party management

Job description

Thriving Investments, the socially conscious fund manager behind ReSI Homes, is seeking a Head of Housing for the For-Profit Registered Provider. This role leads end-to-end operational housing management across the growing general needs portfolio.

From mobilisation of new homes and onboarding of managing agents to regulatory compliance, customer experience and performance reporting, you will ensure services are scalable, sustainable and customer focused from day one.