Head of Housing

Places for People; Greater London; Ibrido; GBP 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

28 days' annual leave

Private pension

Bonus scheme

Training and development

Retail and leisure discounts

Descrizione del lavoro

Thriving Investments, the socially conscious fund manager behind ReSI Homes, seeks a Head of Housing to lead the end-to-end operational housing management of its growing general needs portfolio within ReSI Homes—mobilising new homes, onboarding agents, and ensuring regulatory compliance from day one.

You will oversee tenancy management, data quality, customer standards and performance reporting, working with senior colleagues and partners to ensure sustainable, investor-backed delivery across

Competenze

• Senior-level housing management experience in regulated social or affordable rent environments.
• Strong knowledge of regulatory frameworks and consumer standards; governance and audit support.
• Proven ability to mobilise and scale housing portfolios or developments; data quality and onboarding.

Mansioni

• Lead end-to-end operational housing management for the growing portfolio.
• Mobilise new homes and onboard third-party managing agents.
• Ensure regulatory compliance, customer experience and performance oversight at scale.
• Own tenancy management, nominations, data quality, reporting and performance as portfolio grows.
• Provide operational input into investment decision-making for portfolio growth.

Conoscenze

Housing management

Regulatory frameworks

Portfolio scaling

Third-party governance

Descrizione del lavoro

ReSI Homes provides high-quality rental homes, with Thriving Investments acting as the socially conscious fund manager behind the portfolio. Thriving Investments invests across a range of housing tenures, combining market returns for investors with meaningful social impact.

Together, we currently manage over 5,300 homes representing £1.1bn of assets under management, with ambitious plans for further growth.

More about the role

This is not a traditional housing management role. We are looking for an experienced, commercially minded Head of Housing to play a pivotal role in the For‑Profit Registered Provider, ReSI Homes, supporting the expansion of our portfolio into social and affordable rent as it scales from delivery into long‑term operation.

You will lead the end-to-end operational housing management of Thriving Investments' growing general needs portfolio within ReSI Homes - from mobilisation of new homes and onboarding of third‑party managing agents, through to regulatory compliance, customer experience and performance oversight at scale. With first homes onboarding from December 2026 and significant growth planned thereafter, you will ensure services are compliant, customer‑focused and effectively mobilised from day one.

Operating at the intersection of regulation, operations and commercial delivery, you will work closely with senior colleagues, local authorities and managing agents to ensure services meet the Regulator of Social Housing's expectations while remaining sustainable and scalable within an investment‑backed environment. This includes ownership of tenancy management arrangements, nominations, data quality, customer standards and performance reporting as the portfolio grows. You will provide operational input into investment decision making to help shape the growing portfolio.

This is a hands‑on, visible role with real accountability, suited to someone confident operating across the full housing management lifecycle, wider housing tenures, and comfortable managing outcomes through partners rather than in‑house teams. It is an opportunity to help shape how general needs housing is delivered within a modern, commercially disciplined Registered Provider.

More about you

Please note: If we receive a high volume of applications, we reserve the right to use the desirable criteria as part of our shortlisting process.

Essential criteria

• Senior‑level experience leading general needs housing management within a regulated social or affordable rent environment, with accountability for portfolio‑level service delivery.

• Strong working knowledge of regulatory frameworks and consumer standards, with experience supporting governance, regulatory assurance and audit activity rather than frontline case management.

• Proven experience mobilising and scaling housing portfolios or new developments, including readiness, handover, data quality and customer onboarding.

• Demonstrable experience managing and holding third‑party managing agents to account across performance, compliance, reporting and risk.

Desirable criteria

• Experience working within a For‑Profit Registered Provider or investment‑backed housing model.

• Experience overseeing complaints performance and service standards, including working to the Housing Ombudsman's Complaint Handling Code.

• Wider housing management experience, including property management, other tenure types, customer service and engagement.

Location & working pattern

This role can be based from our London working three days per week on site, with the remaining time working from home. Regular site visits (a few times per month) will be required across the property portfolio. The majority of the portfolio is based in Gloucestershire and Worcestershire.

The benefits

We are an ambitious and growing business, offering challenge, development and long‑term career opportunity. This role could provide the foundation for a wider career as we grow the affordable housing investment platform.

Our benefits package includes:

• 28 days' annual leave plus bank holidays

• Private pension

• Bonus scheme

• Training and development

• Additional perks including retail and leisure discounts

Inclusivity at Thriving Investments

We believe diversity drives innovation and stronger outcomes. We welcome applications from individuals of all backgrounds and are proud to be an equal opportunity employer.