Growth-Driven Director of Housing & Property

TEAM; Uxbridge; On-site; GBP 90,000 - 125,000; Full time

Job summary

TEAM, a growing for-profit housing association based in London, is seeking a Director of Housing & Property to lead our services through a period of rapid growth and portfolio expansion. You will oversee customer services, landlord operations, asset management and building safety, shaping strategies, investment plans and maintained high standards while delivering an excellent resident experience.

This role combines strategic leadership with hands-on delivery, reports to the Managing Director and

Qualifications

• Director-level experience within a Registered Provider, local authority or comparable regulated housing organisation.
• Track record of improving customer experience and embedding high standards across teams, contractors and partners.
• The ability to work strategically and operationally driving performance and address issues.
• Strong knowledge of the regulatory framework for Registered Providers, consumer standards, the Housing Ombudsman''s Complaint Handling Code and relevant building and landlord safety obligations.
• Experience developing asset strategies, investment plans and planned maintenance programmes supported by reliable data.
• Experience managing budgets, forecasts, contracts and outsourced services while delivering value for money and measurable improvements.
• The confidence to give clear advice on performance, risk and assurance to the Managing Director and the Board.
• A relevant degree, professional qualification or substantial equivalent senior-level experience.

Responsibilities

• Provide strategic and operational leadership across customer services, landlord operations, asset management, property compliance and building safety.
• Champion excellent customer service, ensuring residents' experiences inform decisions and service delivery.
• Develop strategies, service standards and investment plans that support safe, high-quality homes, positive customer outcomes and long-term financial sustainability.
• Maintain effective regulatory assurance, risk controls and compliance arrangements, providing clear reporting and advice to the Managing Director and Board.
• Oversee repairs, planned maintenance and lifecycle programmes, holding managing agents, contractors and other service partners to account for performance.
• Use customer feedback, performance information and asset data to identify risks and improve services.
• Lead and develop multidisciplinary teams, with clear accountability and a shared commitment to high standards.
• Support the mobilisation and handover of new homes, ensuring services and systems are ready as the portfolio grows.

Job description

TEAM, a growing for-profit housing association based in London, is seeking a Director of Housing & Property to lead our services through a period of rapid growth and portfolio expansion. You will oversee customer services, landlord operations, asset management and building safety, shaping strategies, investment plans and maintained high standards while delivering an excellent resident experience.

This role combines strategic leadership with hands-on delivery, reports to the Managing Director and