Head of Housing

The Methodist Church in Britain; Maidenhead; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Generous pension contributions

Generous annual leave

Wellbeing programme

Development programmes

Hybrid working and modern offices

Job summary

Housing Solutions in Maidenhead is seeking a senior leader to head housing management, overseeing multiple managers across housing, community services and resident engagement. The role focuses on strategic leadership, service improvement, safeguarding and regulatory compliance, with a mix of remote and office-based work.

Ideal candidates will have Level 5 qualification or be on track to achieve it, and a proven history of running large multidisciplinary teams, transforming services, and

Qualifications

• Level 5 qualification is required, or willingness to achieve within the required timeframe.
• Significant senior housing management experience, including leading managers and large multidisciplinary teams.
• Experience in service improvement, transformation, budget management and performance management.
• Experience managing complex cases and delivering change.

Responsibilities

• Provide strategic and operational leadership across housing management services.
• Lead housing, community services and resident engagement managers.
• Oversee housing management, community safety, safeguarding, supported and sheltered housing, and resident engagement.
• Drive service improvement and embed a strong performance culture.
• Ensure compliance with regulatory and legislative requirements.
• Turn organisational objectives into clear priorities.
• Improve resident satisfaction and housing performance.
• Lead community safety, safeguarding and tenancy enforcement.
• Champion resident involvement and use feedback to improve services.
• Deliver value for money.
• Build an inclusive, high-performing culture.

Skills

Leadership

Strategic leadership

Budget management

Performance management

Communication

Stakeholder management

Education

Level 5 qualification

Job description

This senior post heads housing management at Housing Solutions, leading its housing, community services and resident engagement managers. The work covers service improvement, regulatory compliance, community safety, safeguarding and tenancy enforcement. It suits a leader with experience of running large multidisciplinary teams, with a mix of remote and office working. A Level 5 qualification is needed, or must be achieved in time, and an enhanced DBS applies.

What the job involves

• Provide strategic and operational leadership across housing management services
• Lead housing, community services and resident engagement managers
• Oversee housing management, community safety, safeguarding, supported and sheltered housing, and resident engagement
• Drive service improvement and embed a strong performance culture
• Ensure compliance with regulatory and legislative requirements
• Turn organisational objectives into clear priorities
• Improve resident satisfaction and housing performance
• Lead community safety, safeguarding and tenancy enforcement
• Champion resident involvement and use feedback to improve services
• Deliver value for money
• Build an inclusive, high-performing culture

Qualifications

• Relevant Level 5 qualification, or willingness to achieve it within the required timeframe

Experience

• Significant senior housing management experience, including leading managers and large multidisciplinary teams
• Track record in service improvement, transformation, budget management and performance management
• Experience managing complex cases and delivering change

Skills & knowledge

• Knowledge of tenancy management, anti-social behaviour, safeguarding and social housing regulation
• Strong communication, influencing, stakeholder management, analytical and presentation skills
• Ability to lead through change and create an inclusive, resident-focused culture

Checks & eligibility

• Enhanced DBS certificate satisfactory to Housing Solutions

What’s offered

• Generous company pension contribution
• Generous annual leave
• Healthy Lives, Healthy Minds wellbeing programme
• Broad development fund and in-house development programmes
• Combined remote working and time in modern offices