Head of Housing

Places for People; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

28 days' annual leave plus bank hols

Private pension

Bonus scheme

Training and development

Retail and leisure discounts

Job summary

Places for People is seeking a commercially minded Head of Housing for ReSI Homes to lead end‑to‑end operational housing management and support portfolio growth from delivery to long‑term operation. You will mobilise new homes, onboard third‑party managing agents and ensure regulatory compliance across the portfolio.

The role requires navigating governance, data quality, customer service standards and performance reporting while working with senior colleagues and authorities in a regulated

Qualifications

• Senior‑level housing management within regulated social or affordable rent environments.
• Strong knowledge of regulatory frameworks and consumer standards.
• Experience mobilising and scaling housing portfolios or new developments.
• Demonstrated ability to manage third‑party managing agents across performance, compliance and reporting.

Responsibilities

• Oversee end‑to‑end operational housing management of the portfolio, mobilising new homes and onboarding managing agents.
• Ensure regulatory compliance, customer experience and performance reporting at scale.
• Provide input into investment decisions and support governance, risk and audit activity.
• Collaborate with local authorities, partners and senior colleagues to maintain sustainable operations within an investment‑backed model.

Skills

Housing management

Regulatory knowledge

Governance & audits

Portfolio mobilisation

Managing agents

Data quality

Job description

ReSI Homes provides high-quality rental homes, with Thriving Investments acting as the socially conscious fund manager behind the portfolio. Thriving Investments invests across a range of housing tenures, combining market returns for investors with meaningful social impact. Together, we currently manage over 5,300 homes representing £1.1bn of assets under management, with ambitious plans for further growth.

More About The Role

This is not a traditional housing management role. We are looking for an experienced, commercially minded Head of Housing to play a pivotal role in the For‑Profit Registered Provider, ReSI Homes, supporting the expansion of our portfolio into social and affordable rent as it scales from delivery into long‑term operation. You will lead the end-to-end operational housing management of Thriving Investments' growing general needs portfolio within ReSI Homes - from mobilisation of new homes and onboarding of third‑party managing agents, through to regulatory compliance, customer experience and performance oversight at scale. With first homes onboarding from December 2026 and significant growth planned thereafter, you will ensure services are compliant, customer‑focused and effectively mobilised from day one. Operating at the intersection of regulation, operations and commercial delivery, you will work closely with senior colleagues, local authorities and managing agents to ensure services meet the Regulator of Social Housing's expectations while remaining sustainable and scalable within an investment‑backed environment. This includes ownership of tenancy management arrangements, nominations, data quality, customer standards and performance reporting as the portfolio grows. You will provide operational input into investment decision making to help shape the growing portfolio. This is a hands‑on, visible role with real accountability, suited to someone confident operating across the full housing management lifecycle, wider housing tenures, and comfortable managing outcomes through partners rather than in‑house teams. It is an opportunity to help shape how general needs housing is delivered within a modern, commercially disciplined Registered Provider.

More About You

Please note: If we receive a high volume of applications, we reserve the right to use the desirable criteria as part of our shortlisting process.

Essential Criteria

• Senior‑level experience leading general needs housing management within a regulated social or affordable rent environment, with accountability for portfolio‑level service delivery.
• Strong working knowledge of regulatory frameworks and consumer standards, with experience supporting governance, regulatory assurance and audit activity rather than frontline case management.
• Proven experience mobilising and scaling housing portfolios or new developments, including readiness, handover, data quality and customer onboarding.
• Demonstrable experience managing and holding third‑party managing agents to account across performance, compliance, reporting and risk.

Desirable criteria

• Experience working within a For‑Profit Registered Provider or investment‑backed housing model.
• Experience overseeing complaints performance and service standards, including working to the Housing Ombudsman's Complaint Handling Code.
• Wider housing management experience, including property management, other tenure types, customer service and engagement.

Location & working pattern

This role can be based from our London working three days per week on site, with the remaining time working from home. Regular site visits (a few times per month) will be required across the property portfolio. The majority of the portfolio is based in Gloucestershire and Worcestershire.

The Benefits

We are an ambitious and growing business, offering challenge, development and long‑term career opportunity. This role could provide the foundation for a wider career as we grow the affordable housing investment platform.

• 28 days' annual leave plus bank holidays
• Private pension
• Bonus scheme
• Training and development
• Additional perks including retail and leisure discounts

Inclusivity at Thriving Investments

We believe diversity drives innovation and stronger outcomes. We welcome applications from individuals of all backgrounds and are proud to be an equal opportunity employer.

As part of our commitment to diversity and inclusion

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

We understand the importance of a supportive and inclusive work culture

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long‑term negative effect on their ability to do daily activities.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.