Head of Food & Beverage Operations (maternity cover)

ATG Entertainment; Brighton; On-site; GBP 90,000 - 120,000; Full time

Job summary

ATG Entertainment seeks a Head of Food & Beverage Operations on a maternity cover basis to lead the operational delivery of our F&B strategy across the estate. You will design layouts, ranges, concepts and training, ensuring a consistent guest experience from venue teams.

You will partner with commercial teams to translate strategy into tangible activity, optimise layouts, and own CAPEX submissions for new and refurbished venues.

Responsibilities

• Lead operational delivery of the F&B strategy across the estate.
• Design layouts and execution of F&B ranges, concepts, and training.
• Act as operational partner to the Range & Price team, translating strategy into venue activity.
• Own planograms to support updated ranges and eye-level merchandising.
• Identify opportunities for supplier investment and front-of-house kiosks.
• Accountable for the F&B food safety framework across the estate.
• Design stock wastage initiatives for run-downs from F&B initiatives and range changes.
• Lead the F&B project portfolio: seasonal operations, new cafe/bar/lounge launches, and initiatives.
• Own delivery of all new and refurbished F&B concepts and CAPEX submissions.
• Define business requirements for F&B systems (EPOS, inventory, DAS, till) to enable system changes.
• Lead and develop the F&B Operations Manager and represent F&B at senior forums.
• Support CSR pillars and our inclusion, diversity, equity and access mission.

Job description

Head of Food & Beverage Operations (maternity cover)

To lead the operational delivery of our F&B strategy across the estate. The role designs how F&B should run in a venue - layouts, execution of F&B ranges, concepts, training - and works through venue teams to make it happen consistently. It is the point at which F&B strategy stops being a plan and becomes what the customer experiences.

Service delivery & speed of service

Sets standard for transaction speed and interval conversion, and designs initiatives to drive continuous improvement against it.

Owns bar, kiosk, and lounge counter layout design to eliminate server crossover and bottlenecks.

Operational partner to the Range & Price team. Translates range and pricing strategy into executable venue activity, and flags operational blockers and opportunities at the planning stage, not at launch.

Designs new planograms to support updated ranges, ensuring margin-accretive products hold eye-level positions and that layouts are operable at peak.

Identifies and specifies commercial space opportunities for supplier investment (for example, front-of-house kiosks at high-footfall entry points) and supports the Commercial team in converting them.

Food safety & stock

Accountable for the F&B food safety framework across the estate. Responsible for approving operating procedures and risk assessments.

Designs stock wastage initiatives to support run-down of stock arising from F&B initiatives and range change.

Capability & training

Identifies where training is needed across the venues.

Designs training content for hospitality initiatives, new concepts, and product launches, including launch toolkits and materials. Delivers training alongside the F&B Operations Manager.

Leads the F&B project portfolio: seasonal operations (pantomime), new cafe, bar and lounge launches, and any new initiatives.

Owns delivery of all new and refurbished F&B concepts (if any).

Owns the business case and CAPEX submission for service and revenue. improvement opportunities (vending machines, digital screens, coffee machines)

Supports central projects from an operational standpoint.

F&B Systems

Key owner of F&B systems (EPOS, inventory management, DAS, till system).

Define what the business requirements are based on our F&B strategy across all F&B systems to enable discussions on what changes are needed.

Leadership and capability

Lead and develop the F&B Operations Manager, with clear individual accountabilities and no overlap.

Act as a role model for leadership, collaboration, and accountability, and represent F&B commercial at senior forums.

About Us- Our values

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

THRIVE doing what we love (with passion and dynamism)

CONNECT through every act (with collaboration and kindness)

DARE to do different (with curiosity and courage)

PERFORM at our best (with customer focus and ownership)

Our Corporate Social Responsibility pillars

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.

Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.

Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our culture

You will help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you would like to discuss accessibility prior to applying, please email [e-mail] for a confidential discussion.