Head Of Maintenance

Ambassador Theatre Group; England; On-site; GBP 70,000 - 100,000; Full time

Job summary

Ambassador Theatre Group is seeking a Head of Maintenance to lead the maintenance team across our venues. The role is hands-on, ensuring facilities are maintained to the highest standard and safe for staff and customers, while supervising staff and coordinating with contractors.

You will work with the Technical & Building Manager to ensure compliance, safety policies, and effective day-to-day operations, including COSHH and plant room management, with a focus on reliability and performance.

Qualifications

• Proven hands-on maintenance experience across trades (carpentry, plumbing, painting).
• Experience managing maintenance staff and coordinating tasks.
• Knowledge of health and safety, fire safety, and compliance in a busy venue.
• Experience with building plant, machinery, equipment and services.

Responsibilities

• Ensure venue is presented to the highest standard and safe for staff and customers.
• Act as Duty Person and building keyholder, investigate alarm conditions.
• Manage planned and routine preventative maintenance across the building and services.
• Supervise on-site contractors and coordinate with the Maintenance Technician and casual staff.
• Program Building Management System schedules and source contractor quotes.
• Ensure paperwork, COSHH records, and records for plant rooms are up to date.

Skills

Hands-on maintenance

Staff management

Building services

Health and safety

Project coordination

BMS knowledge

Tools

CMMS / Ticketing

Microsoft Office

Building Management System (BMS)

Job description

Head of Maintenance

You’ll report to the Technical & Building Manager and be responsible for the Maintenance Technician, and casual maintenance staff. You’ll also work alongside the wider technical and Back of House team.

You will play a key role in ensuring our standards of presentation are exemplary. You will provide leadership to the Maintenance Technician and casual maintenance staff, ensuring a cohesive, efficient, cost effective and robust structure and day to day operation is in place that supports our future. You will assist the Technical & Building Manager in the implementation and monitoring of workplace safety and compliance across the maintenance operations of the venue. Ensuring contractors are fully aware of ATG policies and procedures.

This role is predominantly a hands-on role working throughout the venue, fixing and maintaining equipment and facilities, with some office work.

Please note, your role may involve working around children or vulnerable people.

Key responsibilities

• With a hands-on approach, ensure that the venue is presented to the highest standard, and that the venue is always safe for use by its staff and customers.
• Act as a Duty Person and building keyholder, taking responsibility for investigation of alarm conditions during day shifts.
• Efficiently manage and deliver planned and routine preventative maintenance across the building, plant, machinery, installations and external areas.
• Supervise and manage contractors working on site
• Programming of the Building Management system.
• Source information and quotes for work requiring the use of contractors.
• Work with our preferred contractors to ensure PPM work is carried out as and when required.
• Work with the Maintenance Technician and casual maintenance staff to ensure effective delivery of day‑to‑day maintenance duties.
• Carry out planned maintenance, testing and inspections
• Maintain documentation relating to building services.
• Work with the Technical & Building Manager to ensure all operational procedures meet current legislation, working practices and ATG policies.
• Ensure all relevant paperwork is completed to an appropriate standard.
• Ensure all COSHH records are kept up to date, with all products assessed and documented.
• Ensure that all Plant rooms and workshops are organised effectively.
• Ensure all company policies and procedures are adhered to.
• Work within the set budgets relating to your area of operation and ensure they are achieved, reviewed, and reported on.

Your skills, qualities, and experience.

If you are able to demonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role.

Essential

• Proven hands‑on maintenance experience and basic skills spanning all relevant trade disciplines (carpentry, plumbing, painting & decorating, etc).
• Experience of staff management.
• Proven successful experience of managing maintenance and operation of building plant, machinery, equipment and services, including use of service ticket, or task management systems.
• Experience of Health and Safety management in a busy work environment.
• Experience in Fire Safety including previous experience of weekly testing.
• Experience in Legionnaires compliance and water testing.
• BMS experience for setting up schedules for plant.
• Experience in the implementation of safe systems of work and developing a safety culture.
• Excellent written and oral communication.
• Fully Computer literate – experienced in Word, Excel, Outlook, SharePoint and other online systems.
• A can‑do attitude and a sportive, flexible approach to the job role, work colleagues and peers.
• A strong delivery focus and a genuine desire to deliver excellent results every time.
• Ability to manage and implement change.
• Willing to work flexible hours in exceptional circumstances.

Desirable

• Experience working in a comparable leisure or hospitality facility.
• IOSH / NEBOSH or equivalent training.
• First Aid training.
• Working At height Training.
• Manual handling training.
• Experience carrying out and/or overseeing portable appliance testing.
• Experienced in writing Standard Operating Procedures, Method Statements and Risk Assessments.
• Electrical Qualification
• Plumbing Qualification.
• CSCS Qualification.

About Us - Our values

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamism)
• CONNECT through every act (with collaboration and kindness)
• DARE to do different (with curiosity and courage)
• PERFORM at our best (with customer focus and ownership)

Our Corporate Social Responsibility pillars

Everyone at ATG Entertainment is expected to play our part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well‑being.
• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our culture

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.