Head of F&B Operations & Guest Experience

Legends Global (Europe); England; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

25 Days Annual Leave

Life Assurance

5% Pension Contribution

Healthshield Cover

Employee Assistance Programme

Eye Care Support

Cycle to Work Scheme

Employee Referral Scheme

Job summary

Legends Global is seeking a Senior Operations Leader for its Venue operations in the UK. The role oversees the departmental teams alongside the Food and Beverage Director, driving revenue, service excellence and guest satisfaction across The Halls and The ICC.

You will lead multi-department teams, manage budgets, and develop talent while upholding the highest hospitality standards and compliance across all venues.

Qualifications

• Significant senior management experience in food and beverage or premium events.
• Proven ability to deliver guest experiences in high-volume operations.
• Experience leading multi-department operations and change initiatives.

Responsibilities

• Oversee departmental operations with the Food and Beverage Director to maximise revenue.
• Provide visible leadership to teams, ensuring service excellence and guest satisfaction.
• Manage day-to-day operations across The Halls and The ICC.
• Deputise for the F&B Director and represent the business in meetings.
• Support delivery of budgets, business plans, and profitability targets.
• Control labour costs, payroll efficiency, and departmental expenditure.
• Collaborate with venue departments to optimise cost and revenue.
• Coach and develop managers; foster high-performance culture.

Skills

Senior management

Leadership

Operational excellence

Guest experience

Job description

Legends Global is seeking a Senior Operations Leader for its Venue operations in the UK. The role oversees the departmental teams alongside the Food and Beverage Director, driving revenue, service excellence and guest satisfaction across The Halls and The ICC.

You will lead multi-department teams, manage budgets, and develop talent while upholding the highest hospitality standards and compliance across all venues.