Head of Environmental

Crawco; United Kingdom; Remote; GBP 120,000 - 190,000; Full time

Job summary

Crawford is seeking a senior Environmental business leader to own and drive growth in the Environmental segment in the UK. The role requires strategic leadership, deep industry knowledge, and the ability to manage cross-functional teams to deliver revenue and profitability targets.

The successful candidate will shape operational practices, nurture talent, and ensure exceptional client service while expanding market reach and implementing digital solutions.

Qualifications

• Experience leading a specialist environmental consulting or loss adjusting business.
• Proven ability to translate strategy into practical business plans.
• Strong understanding of the insurance industry and client needs.

Responsibilities

• Execute on strategic growth plans for the Environmental business.
• Lead with a people-centric approach focusing on hiring, retaining and developing top talent.
• Drive a culture of collaboration, accountability, communication, empowerment, reward and coaching.
• Translate strategy into practical plans and partner cross-functionally to drive change.
• Deliver operational excellence and margin improvements.
• Identify growth opportunities, new markets and value propositions.
• Collaborate with Finance to develop budgets and monitor financial performance.
• Foster a client-centric culture and ensure market-leading service quality.
• Create and implement innovation in IT and digital solutions.
• Oversee succession planning and training requirements with L&D.

Skills

Leadership & People Management

Strategic Growth

Financial Acumen

Operational Excellence

Stakeholder Influence

Team Development

Communication Skills

Market Expansion

Job description

• Reporting to the Head of Technical Solutions, this individual will lead the Environmental Business
• The Job Holder will have overall responsibility for operational, technical and strategic aspects of Environmental

Responsibilities

• Execute on our strategic growth plans
• Lead with a people-centric approach around employee engagement and experience with a focus on hiring, retaining and developing top talent.
• Drive a culture based on collaboration and accountability to lead through strong communication, empowerment, reward, and coaching.
• Translate the strategy into practical plans while partnering cross-functionally with peers who can affect change.
• Deliver operational excellence and efficiencies to maintain and drive margin through the team.
• Product development, Value Proposition, and new markets for growth to be identified to support the strategy.
• Work in conjunction with the Finance Department in developing draft budgets and have overall responsibility for financial performance.
• Generate a client centric culture.
• Ensure best in market service and quality delivery.
• Create and implement innovation inc IT i.e digital solutions.
• Succession Planning & training requirements with L&D.

Qualifications

Leadership & People Management

• Ability to motivate staff and set objectives and strategy to achieve growth.
• Ability to lead and grow the Environmental business.
• Role modelling leadership behaviours to enhance the Crawford brand and internal culture.
• Leader rather than a manager.
• Own it, do it – takes total accountability for performance.

Industry & Technical Knowledge

• Previous experience leading a specialist environmental consulting or loss adjusting business.
• Deep understanding of the insurance industry.
• Proven track record in operations management.
• Strong operational background.
• Proven experience in driving Gross Profit contribution and achieving financial targets.
• Previous experience leading a specialist environmental consulting or loss adjusting business.
• Ability to interpret and analyse financial management reports.
• Track record of delivering results.

Communication & Client Focus

• Excellent communication and presentation skills.
• Effective and clear communicator.
• Puts client first.
• Has a market presence and can represent the Crawford brand to new and existing clients.

Personal Effectiveness

• Proven ability to meet deadlines.
• Flexible approach, including ability to travel throughout the UK as required.

Market & Industry Profile

• Established market presence and recognised industry profile beyond existing client base.
• Existing network of key insurer, broker or corporate client relationships.
• Experience of driving growth across multiple service lines or regions.

Strategic Leadership

• Experience leading organisational change and cultural transformation.
• Experience developing long-term growth strategies and market expansion plans.
• Experience influencing senior stakeholders at executive level.