Head of Entertainment & Guest Experience

Potters Resorts; Hopton-on-Sea; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Leisure facilities access

Employee assistance program

Cycle to work

Discounted holidays

Free team lunch

Free parking

Beauty salon discount

Wellbeing programs

Job summary

Potters Resorts Hopton-on-Sea is seeking a Head of Entertainment to lead a large, guest-focused team and deliver an exceptional inclusive entertainment programme across day and night activities.

You will work as part of the Resort Management Team, inspiring staff, managing budgets and driving guest satisfaction with a proactive, safety-conscious approach. Hours include evenings and weekends in line with the programme.

Qualifications

• Entertainment, Events or Hospitality Management qualification required.
• IOSH Managing Safely or equivalent Health & Safety qualification.
• Experience leading large hospitality or resort entertainment teams.
• Strong communication and people development skills.
• Ability to manage budgets and labor costs.
• Commitment to Health & Safety and safeguarding responsibilities.

Responsibilities

• Lead and develop a high-performing entertainment team.
• Oversee day-to-day operation of the Entertainment Department.
• Plan daytime activities, events and evening entertainment.
• Evolve the entertainment programme with fresh ideas.
• Maintain guest engagement and service excellence.
• Recruit, coach and succession planning.
• Manage budgets and resources.
• Collaborate with resort departments to deliver seamless guest experience.
• Ensure health & safety compliance.

Skills

Leadership

Operations planning

Communication

Budgeting

Decision making

Health & Safety

Flexibility

Guest service

Education

Entertainment, Events or Hospitality Management qualification

IOSH Managing Safely or equivalent Health & Safety qualification

Job description

Potters Resorts Hopton-on-Sea is seeking a Head of Entertainment to lead a large, guest-focused team and deliver an exceptional inclusive entertainment programme across day and night activities.

You will work as part of the Resort Management Team, inspiring staff, managing budgets and driving guest satisfaction with a proactive, safety-conscious approach. Hours include evenings and weekends in line with the programme.