Head of End-to-End Programme Delivery

Pearson; Oxford; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

Pearson is seeking a Lead, Programme Management to manage a national assessment delivery programme across the UK in a hybrid work setup. The role focuses on integrating multiple workstreams, managing dependencies and communicating clear delivery plans to executives and partners.

You will coordinate cross-functional teams across marking, operations and customer support, ensuring readiness and risk controls are embedded. A data-led approach underpins governance and continuous improvement efforts.

Qualifications

• Proven experience leading large-scale operational, programme or service delivery in a complex, multifaceted environment.
• Excellent stakeholder-management, influencing and client-facing skills, with the credibility to engage senior leaders and external partners.

Responsibilities

• End-to-end programme delivery: create and maintain the integrated delivery view across the programme, connecting workstream plans, milestones and dependencies.
• Translate strategic priorities and contractual commitments into clear, executable delivery plans.
• Use your experience and judgement to challenge assumptions, identify emerging risks and drive timely action before delivery is affected.
• Provide clear assurance, risk management and performance reporting to senior governance forums.
• Operational and assessment readiness: bring together Marking, Operations and Customer Support so they operate as one coordinated assessment-delivery service.
• Lead readiness, capacity and contingency planning across assessment cycles, with particular focus on peak delivery periods.
• Coordinate incident response, service recovery and lessons learned, turning insight into measurable improvements.
• Strengthen operational controls, scalability, service resilience and continuous improvement across the programme.
• People, partnership and client confidence: create an environment where workstream leads and teams collaborate openly, share information early and remain accountable for shared outcomes.
• Motivate and influence multidisciplinary teams, navigating competing priorities and holding constructive conversations when plans need to change.
• Build trusted relationships with senior stakeholders, suppliers and the STA, communicating progress, risks and decisions with clarity.
• Keep the needs of schools, educators and learners at the centre of operational decisions and customer communications.

Job description

Pearson is seeking a Lead, Programme Management to manage a national assessment delivery programme across the UK in a hybrid work setup. The role focuses on integrating multiple workstreams, managing dependencies and communicating clear delivery plans to executives and partners.

You will coordinate cross-functional teams across marking, operations and customer support, ensuring readiness and risk controls are embedded. A data-led approach underpins governance and continuous improvement efforts.