Head of End-to-End Diagnostics & Business Value

Scottish Water; Scotland; Hybrid; GBP 69,000 - 87,000; Full time

Benefits offered by this job

38 days holiday

Extra leave purchase

Volunteer time off

Pension

Life assurance

Company bonus

SW Splash rewards

Job summary

Scottish Water seeks a Business Value Architecture Manager to lead the E2E Diagnostic capability within Transformation. The role is home-based with limited travel, delivering sustained, measurable value for Scotland’s essential services.

You will lead a high-performing team, embed a consistent diagnostics approach, and translate hypotheses into quantified financial opportunities that inform leadership decisions and value delivery.

Qualifications

• Significant experience leading teams in transformation, operational excellence, business architecture, or related disciplines.
• Strong track record of leading end-to-end diagnostics in complex organisations with commercial rigour.

Responsibilities

• Lead and develop a high-performing Business Value Architecture team with a consistent approach to diagnostics and benefits realisation.
• Direct end-to-end diagnostics across value chains to identify root causes of performance issues and value leakage.
• Turn hypotheses into quantified business problems and financial opportunities with evidence-based insights.
• Identify, shape and track benefits from improvement initiatives and challenge senior leaders.
• Build strong partnerships across Customer, Water, Waste, CI, Finance, Digital & Innovation, Strategy and Transformation.

Skills

Team leadership

End-to-end diagnostics

Commercial acumen

Turn hypotheses into value

Analytical & stakeholder engagement

Collaborative leadership

Job description

Scottish Water seeks a Business Value Architecture Manager to lead the E2E Diagnostic capability within Transformation. The role is home-based with limited travel, delivering sustained, measurable value for Scotland’s essential services.

You will lead a high-performing team, embed a consistent diagnostics approach, and translate hypotheses into quantified financial opportunities that inform leadership decisions and value delivery.