Head of Digital Services & Systems

North East Jobs; Newton Bewley; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join Stockton-on-Tees Borough Council as Head of Digital Services and Systems. You will lead the digital transformation programme, shaping public services through innovative solutions. This role offers the chance to impact the community positively while enjoying a competitive salary and extensive benefits.

Benefits

27 days annual leave rising to 32 with service

Generous Pension Scheme through LGPS

Flexible working options from modern office

Employee assistance programme

Learning and development opportunities

Qualifications

• Experience leading digital transformation in public sector.
• Ability to communicate digital concepts clearly.
• Knowledge of service management frameworks and processes.

Responsibilities

• Lead the design and delivery of digital transformation programme.
• Support services across the Council in their digital journey.
• Enable customer experience enhancement through technology.

Skills

Excellent communication skills

Leadership

Digital transformation

Stakeholder engagement

Innovative thinking

Education

Proven qualifications in Digital Services or related field

Job description

• Do you have a strong track record of leading and delivering digital / systems development?


• Are you innovative, someone who can challenge conventional approaches and thrives on a rapidly changing environment?


• Do you have excellent communication skills with the ability to engage with and influence others to advocate the value and impact of digital initiatives?


• Do you want to work in a role where you will be shaping public services for the residents of Stockton-on-Tees through digital innovation and system improvement?

Look no further – this is the opportunity for you!



It’s an exciting time to work for Stockton-on-Tees Borough Council. Our mission is to be a bold, brave and innovative Council. Together with our partners we will make sure Stockton-on-Tees is a fair and equal place, where everyone is proud to live and work, where our communities flourish and people feel they belong. We want everyone in our Borough to participate in building a brighter future for all of us.



We are delighted to be recruiting for a new and exciting role of Head of Digital Services and Systems to support our ambitious plans.



In this role you will be accountable for leading the design and delivery of the Council’s ambitious and exciting, digital transformation programme. You will play a pivotal role in enabling the Council to achieve its strategicobjectives through digital innovation and system improvement.



Working with services across the Council to support them on their digital transformation journey, is at the heart of this role, as is re-imagining traditional service delivery to transform and enhance the customer experience whilst reducing costs, whether it’s through improving how the Council interacts with residents, by increasing engagement and productivity or in creating new service opportunities.



Our Council is one of three Local Authorities who have been selected to take part in an AI Pilot with National Government, therefore you will also have the unique opportunity of leading on this exciting project.



You’ll be a proven digital and technology professional, confident in advising and influencing leaders and key stakeholders, communicating digital and technology concepts in a clear and concise way. You’ll have experience working with a range of suppliers, partners, and services and recognise that technology alone won’t deliver the outcomes we want to see.



You’ll know how to get the best out of people and ideally have experience of working in a complex, political or public sector environment. You’ll have in-depth knowledge of service management frameworks, processes, and best practices, with a focus on the continuous professional development of yourself and others.



Alongside a competitive salary, we offer an excellent benefits package including:

• 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.


• Working at our brand-new modern office on the riverside in Stockton town centre with excellent facilities and spaces for collaborative working, alongside the ability to work some of your week from home.


• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.


• Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.

If this sounds like you, we’d love you to apply! If you have any questions or if you would like to arrangean informal chat about the role, please get in touch with Reuben Kench (Director of Community Services, Environment & Culture) via email [e-mail]



Closing Date for Applications is 12:00pm (midday) on 19 June 2025.



We are intending to interview on 2nd and 3rd July 2025, therefore it would be helpful if you can keep these dates in mind for your diary planning and we’ll let you know as soon as possible if you’ve been shortlisted.



Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘[e-mail]’. All communication will also appear in the ‘My Messages’ section of your North East Jobs account.



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