Head of Digital Operations | Retail

Cranberry Panda; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

Cranberry Panda seeks a Head of Digital Operations in London to guide digital strategy and operational excellence in a high street retailer undergoing transformation. The ideal candidate will manage a talented team, drive growth initiatives, and enhance customer experience through digital innovation. Join a values-driven company prioritizing inclusivity and employee wellbeing.

Benefits

Employee discount at 25% and product allowance

Pension contribution up to 5%

33 Days Holiday per year

Private Medical Care single cover

Electric Car Scheme

Qualifications

• Experience in a pureplay ecommerce business or a digitally heavy brand.
• Deep understanding of digital campaigns and customer journeys.
• Proven ability to lead high-performing teams.

Responsibilities

• Shape digital strategy and ensure seamless execution of campaigns.
• Lead digital operations and manage performance reporting.
• Collaborate cross-functionally with various business teams.

Skills

Ecommerce

Digital Strategy

Forecasting

Data Analysis

Customer Experience

Team Leadership

Education

Bachelor's Degree in Related Field

Job description

This range is provided by Cranberry Panda. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Cranberry Panda

Recruiting Ecommerce, Marketing & Digital talent across the UK & EU

Head of Digital Operations | Retail

London/Hybrid (2 office days per week, with some UK travel)

This well established and loved high street retailer is going through an exciting period of digital transformation, including building a world class team. They’re looking for a Head of Digital Operations to drive growth, operational success and customer experience.

Why should you join?

• An international business who are performing well online and continue to heavily invest in digital growth and transformation.
• Work with an exceptional Digital Director, acting as his right hand expert to drive digital operations, working collaboratively with multiple business functions and teams.
• Be part of some very exciting initiatives, projects and launches.
• A values driven business, who foster inclusivity and employee wellbeing.
• Flexible working culture with 2 office days per week, and some fantastic benefits.

The Role

You’ll be a key player in shaping digital strategy, working cross-functionally with Commercial, Finance, Supply Chain, and Tech to optimise forecasting, stock, and customer experience. It’s a leadership role with big impact — think operational excellence, digital growth, and slick campaign delivery.

• Define and lead the digital operations and marketing campaign activation strategy.
• Oversee planning, execution, and optimisation of web and app campaigns.
• Ensure seamless execution of digital trade activities, (stock, demand forecasting, fulfilment etc)
• Performance & Reporting.
• Work closely with commercial, supply chain, finance, technology, and marketing teams to drive operational success.
• Lead initiatives to enhance digital capabilities through technology and process optimisation.
• Build, manage and develop a high performing Digital Campaign and Operations team.

You

This role requires a driven digital operations specialist who wants to make a difference in a growing business. Need someone super commercial, analytical and tech savvy. You'll need:

• Experience in a pureplay ecommerce business is the preference, or at least a very digitally heavy brand.
• Omnichannel experience is a must – website, mobile app, in store platforms.
• Deep understanding of digital campaigns, customer journeys, trade cycles & ecommerce operations
• Strong grasp of forecasting, stock management & fulfilment readiness
• Proven ability to lead and scale high-performing digital and ops teams
• Skilled in automation, tech integration & continuous process improvement – someone really tech savvy who loves working with tools and tech.
• Strategic thinker with cross-functional know-how across supply chain, finance & customer experience
• Data-driven, with experience turning insight into action and measurable results
• Track record of delivering complex campaigns in fast-paced retail or ecommerce settings
• Bonus at 20%
• Employee discount at 25% and product allowance.
• Pension company contribution up to 5% employee matched through Standard life
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care single cover
• Exclusive benefits, free advice and savings from a range of retailers and providers
• Electric Car Scheme

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management, Project Management, and Marketing

• Industries

  Retail

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