Digital Broking Operations Lead

London Insurance Life; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the insurance sector is seeking a Digital Broking Operations Lead to optimize digital processes and enhance the user experience. The role involves collaboration with various teams and external vendors, focusing on process improvements, compliance, and training. This position offers an opportunity to influence significant business change in a dynamic environment.

Qualifications

• Extensive experience in London/Specialty market operations.
• Strong understanding of digital platforms and technologies used in broking operations.
• Excellent verbal and written communication skills.

Responsibilities

• Identify and implement process improvements for digital broking operations.
• Collaborate with internal teams and third-party vendors for technology requirements.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Insurance Domain Knowledge

Technical Proficiency

Analytical Skills

Communication Skills

Problem-Solving

Attention to Detail

Project Management

Business Change

Job description

Digital Broking Operations Lead page is loaded

Digital Broking Operations Lead

Apply locations London time type Full time posted on Posted 3 Days Ago time left to apply End Date: July 9, 2025 (26 days left to apply) job requisition id R897

About McGill

Complex placements in a rapidly changing market need true expertise combined with a fresh perspective. That is the driving force behind the creation of McGill and Partners, a new boutique specialist (re)insurance broker.

We believe that an open, aligned and progressive insurance market benefits everyone. Our role as brokers is to create specialist transactions to manage risk, while delivering economic flexibility and stability for our clients.

We deliver market defining risk solutions to a select group of clients. We are proud to be discerning. In the clients we work for, the partners we work with and the talent who drive us forward.

This role within McGill and Partners is responsible for overseeing and optimising the digital broking processes and systems that support our broking teams. It ensures the efficient and effective operation of digital platforms, enhances user experience, and drives continuous improvement in digital broking activities.

Through extensive engagement with leadership and specialist teams across McGill and Partners—particularly within Broking, Operations, Risk and Compliance, and Technology—this role plays a critical part in executing our digital broking strategy. The successful candidate will act as a key liaison between internal stakeholders and third-party vendors, ensuring that technology solutions are aligned with business needs, regulatory requirements, and future innovation goals.

Responsibilities

• Process Optimisation: Identify, evaluate, and implement process improvements to enhance the efficiency, accuracy, and scalability of digital broking operations.
• Stakeholder Collaboration: Partner with internal teams and third-party vendors to define and prioritise future technology requirements, ensuring seamless integration and optimal performance of digital platforms.
• Technology Requirements Management: Translate operational needs and strategic goals into clear, actionable development roadmaps for external vendors, ensuring alignment with business objectives and regulatory standards.
• Data Management: Champion data integrity by promoting accurate and timely data entry, maintenance, and reporting across all digital broking systems.
• Training and Support: Deliver training and ongoing support to platform users, proactively addressing issues and promoting best practices to maximise adoption and effectiveness.
• Compliance and Risk Management: Ensure all digital broking activities comply with relevant regulatory requirements and internal policies, identifying and mitigating operational risks.
• Innovation and Development: Monitor industry trends and emerging technologies, recommending and implementing innovative digital solutions to continuously improve broking operations.

Skills & Experience

• Insurance Domain Knowledge: Extensive experience working in London / Specialty market operations, preferably within a broking environment.
• Technical Proficiency: Strong understanding of digital platforms and technologies used in broking operations.
• Analytical Skills: Ability to analyse data and processes to identify areas for improvement.
• Communication Skills: Excellent verbal and written communication skills, with the ability to collaborate effectively with diverse stakeholders.
• Problem-Solving: Strong problem-solving skills, with the ability to address issues promptly and effectively.
• Attention to Detail: High level of accuracy and attention to detail in managing digital processes and data.
• Project Management: Ability to manage activity across multiple projects and priorities simultaneously.
• Business Change: Experience implementing business and process change in a dynamic and complex organisational context.

Culture and Conduct:

• Role model the Firm’s purpose, strengths, commitments, and culture.
• Ensure actions and behaviours are in line with the relevant Conduct rules.

McGill and Partners embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We want to attract, retain and develop diverse talent at all levels. This means recruiting from the widest possible pool of talent, removing barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment which maximises collaboration and empowers everyone at McGill and Partners to bring their whole selves to work.