Head of Digital Operations | Retail

www.cranberrypanda.co.uk - JobBoard; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Join a well-established high street retailer as the Head of Digital Operations, leading digital strategy and driving growth in a dynamic environment. This role offers the chance to work closely with a talented Digital Director and collaborate across multiple functions to enhance customer experience and operational success. With a focus on digital transformation, you'll lead initiatives that shape the future of the business while enjoying a flexible working culture and great benefits. If you're a strategic thinker with a passion for digital operations and a desire to make a significant impact, this is the opportunity for you.

Benefits

Employee Discount (25%)

Pension Contribution (up to 5%)

33 Days Holiday

Private Medical Care

Electric Car Scheme

Product Allowance

Bonus (20%)

Exclusive Benefits

Qualifications

• Experience in large retail with a strong digital presence.
• Proven ability to lead high-performing digital teams.

Responsibilities

• Define and lead digital operations and campaign activation strategy.
• Oversee execution and optimization of web and app campaigns.

Skills

Digital Operations Management

Omnichannel Experience

Data Analysis

Ecommerce Operations

Leadership

Process Improvement

Forecasting

Stakeholder Management

Tools

Automation Tools

Tech Integration

Job description

London/Hybrid (2 office days per week, with some UK travel)

This well established and loved high street retailer is going through an exciting period of digital transformation, including building a world class team. They’re looking for a Head of Digital Operations to drive growth, operational success and customer experience.

Why should you join?

• An international business who are performing well online and continue to heavily invest in digital growth and transformation.
• Work with an exceptional Digital Director, acting as his right hand man to drive digital operations, working collaboratively with multiple business functions and teams.
• Be part of some very exciting initiatives, projects and launches.
• A values driven business, who foster inclusivity and employee wellbeing.
• Flexible working culture with 2 office days per week, and some fantastic benefits.

The Role

You’ll be a key player in shaping digital strategy, working cross-functionally with Commercial, Finance, Supply Chain, and Tech to optimise forecasting, stock, and customer experience. It’s a leadership role with big impact — think operational excellence, digital growth, and slick campaign delivery.

• Define and lead the digital operations and campaign activation strategy.
• Oversee planning, execution, and optimisation of web and app campaigns.
• Ensure seamless execution of digital trade activities, (stock, demand forecasting, fulfilment etc)
• Performance & Reporting.
• Work closely with commercial, supply chain, finance, technology, and marketing teams to drive operational success.
• Lead initiatives to enhance digital capabilities through technology and process optimisation.
• Build, manage and develop a high performing Digital Campaign and Operations team.

You

This role requires a driven digital operations specialist who wants to make a difference in a growing business. Need someone super commercial, analytical and tech savvy. You'll need:

• Experience in a large retail business (with a big digital presence) with a more complex org structure.
• Omnichannel experience is a must – website, mobile app, in store platforms.
• Deep understanding of digital campaigns, customer journeys, trade cycles & ecommerce operations
• Strong grasp of forecasting, stock management & fulfilment readiness
• Proven ability to lead and scale high-performing digital and ops teams
• Skilled in automation, tech integration & continuous process improvement – someone really tech savvy who loves working with tools and tech.
• Strategic thinker with cross-functional know-how across supply chain, finance & customer experience
• Data-driven, with experience turning insight into action and measurable results
• Track record of delivering complex campaigns in fast-paced retail or ecommerce settings
• Bonus at 20%
• Employee discount at 25% and product allowance.
• Pension company contribution up to 5% employee matched through Standard life
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care single cover
• Exclusive benefits, free advice and savings from a range of retailers and providers
• Electric Car Scheme

Hi I'm Jade Watson, I manage this role

Managing Consultant [e-mail]

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Head of Digital Operations

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Job ID

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cranberry panda // specialist ecommerce recruitment

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