Head of Digital Operations | Retail

JR United Kingdom; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established high street retailer is seeking a Head of Digital Operations to lead their digital transformation efforts. This role is pivotal in shaping digital strategy and optimizing customer experience across various platforms. You will collaborate with multiple teams to ensure operational excellence and drive growth in a dynamic environment. The position offers the chance to work with a talented Digital Director and be part of exciting initiatives that enhance digital capabilities. If you are a strategic thinker with a passion for technology and a proven track record in digital operations, this is the perfect opportunity for you.

Benefits

Employee discount at 25%

Pension contribution up to 5%

33 Days Holiday per year

Private Medical Care single cover

Exclusive benefits and savings

Qualifications

• Experience in a large retail business with a complex organizational structure.
• Deep understanding of digital campaigns and customer journeys.

Responsibilities

• Define and lead the digital operations and campaign activation strategy.
• Oversee planning and execution of web and app campaigns.
• Work closely with commercial and supply chain teams.

Skills

Digital Operations Management

Omnichannel Experience

Ecommerce Operations

Data Analysis

Team Leadership

Process Improvement

Forecasting and Stock Management

Campaign Management

Education

Bachelor's Degree in Business or Marketing

Tools

Digital Marketing Tools

Analytics Platforms

Job description

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Head of Digital Operations | Retail, london

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Client:

Cranberry Panda

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Head of Digital Operations | Retail

London/Hybrid (2 office days per week, with some UK travel)

This well established and loved high street retailer is going through an exciting period of digital transformation, including building a world class team. They’re looking for a Head of Digital Operations to drive growth, operational success and customer experience.

Why should you join?

• An international business who are performing well online and continue to heavily invest in digital growth and transformation.
• Work with an exceptional Digital Director, acting as his right hand expert to drive digital operations, working collaboratively with multiple business functions and teams.
• Be part of some very exciting initiatives, projects and launches.
• A values driven business, who foster inclusivity and employee wellbeing.
• Flexible working culture with 2 office days per week, and some fantastic benefits.

The Role

You’ll be a key player in shaping digital strategy, working cross-functionally with Commercial, Finance, Supply Chain, and Tech to optimise forecasting, stock, and customer experience. It’s a leadership role with big impact — think operational excellence, digital growth, and slick campaign delivery.

• Define and lead the digital operations and campaign activation strategy.
• Oversee planning, execution, and optimisation of web and app campaigns.
• Ensure seamless execution of digital trade activities, (stock, demand forecasting, fulfilment etc)
• Performance & Reporting.
• Work closely with commercial, supply chain, finance, technology, and marketing teams to drive operational success.
• Lead initiatives to enhance digital capabilities through technology and process optimisation.
• Build, manage and develop a high performing Digital Campaign and Operations team.

You

This role requires a driven digital operations specialist who wants to make a difference in a growing business. Need someone super commercial, analytical and tech savvy. You'll need:

• Experience in a large retail business (with a big digital presence) with a more complex org structure.
• Omnichannel experience is a must – website, mobile app, in store platforms.
• Deep understanding of digital campaigns, customer journeys, trade cycles & ecommerce operations
• Strong grasp of forecasting, stock management & fulfilment readiness
• Proven ability to lead and scale high-performing digital and ops teams
• Skilled in automation, tech integration & continuous process improvement – someone really tech savvy who loves working with tools and tech.
• Strategic thinker with cross-functional know-how across supply chain, finance & customer experience
• Data-driven, with experience turning insight into action and measurable results
• Track record of delivering complex campaigns in fast-paced retail or ecommerce settings
• Bonus at 20%
• Employee discount at 25% and product allowance.
• Pension company contribution up to 5% employee matched through Standard life
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care single cover
• Exclusive benefits, free advice and savings from a range of retailers and providers