Head of Digital Delivery

Polo; Cheltenham; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Discretionary bonus

Hybrid working

Private health insurance

Life assurance

Income protection

Pension contributions

Maternity/Paternity pay

EV leasing scheme

Employee assistance programme

Retail discounts

Employee referral scheme

Sports and social events

Free Cheltenham bus travel

Job summary

Polo is seeking a Head of Digital Delivery to lead the implementation of Digital Services for new and existing clients. The role is responsible for delivering the Digital Service portfolio, budgeting, prioritising work, RAIDs, resourcing and managing external delivery partners.

This is a 12-month Fixed Term Contract based in London or Cheltenham. You will oversee the portfolio of Digital Service deployment, ensure client requirements are met, and drive sustainable transitions of operations onto

Qualifications

• Experience in portfolio/delivery management for digital services.
• Budget and resourcing planning experience.
• Stakeholder management and external partner engagement.

Responsibilities

• Digital Service Portfolio Management: manage delivery of the Digital Services Portfolio across customers and budgets.
• Resource and budget management: monitor budgets per SOW and track resourcing.
• Delivery best practice definition: define timelines, plans, testing scripts and artefacts.
• Delivery Partner Engagement: manage onboarding, access requests and client requirements.
• Progress reporting and oversight: produce progress reporting across the portfolio.

Job description

Head of Digital Delivery

Department: Digital

Employment Type: Contract

Location: London or Cheltenham

Reporting To: Head of Group Transformation

Description

The purpose of the Head of Digital Delivery is to manage the delivery of the implementation of Digital Services to new and existing clients. Accountable for delivering the Digital Service implementation portfolio; budgets for delivery, working priorities, escalating and resolving RAIDs, defining resourcing requirements, managing external delivery partners. This role is vital in the successful scaled deployment of Digital Services to our existing and new customer base, transitioning the operation onto Digital Services in a sustainable fashion.

Responsible for the efficient management, oversight and governance of the portfolio of Digital Service deployment and implementation. Responsible for the analysis of internal and external resourcing required to deliver the portfolio of change, that external delivery partners are being managed effectively and that client requirements are met throughout.

This role is offered as a 12 month Fixed Term Contract.

Key Responsibilities

Digital Service Portfolio Management: Manages the delivery of the Digital Services Portfolio via direct management of individual delivery leads per customer implementation. Manages the budget for delivery across the portfolio, the resourcing needed and external partner work required. Sets priorities and manages the planning, demo and reporting cadence across the portfolio.

Resource and budget management: Monitors the budget assigned to individual deliveries and implementations. Tracks the budget against that scoped per SOW / proposal. Tracks the resourcing used via time recording.

Delivery best practice definition: Defines the best practice approaches to Digital Service Delivery and implementation, including timelines, plans, testing scripts, generalised approaches and / or artefacts - e.g. testing scripts and strategies, template timelines and resource requirements.

Delivery Partner Engagement: Manages the day-to-day prioritisation of activities to be undertaken by delivery partners, including resolution of onboarding issues and access requests, prioritisation of activities, management of client requests and / or invoice requirements.

Progress reporting and oversight: Responsible for reporting on portfolio progress against delivery plans and budgets. Responsible for producing project progress reporting across the portfolio of Digital Service Implementation.

Skills, Knowledge and Expertise

Demonstrates behaviours aligned to the PoloWorks PRIDE values:

• Pioneering – we don’t stand still
• Responsible – We do the right thing
• Inclusive – we all play a role
• Delivery Focused- we provide services we are proud of
• Empowering – we equip people to be their best

Benefits

As well as a competitive salary, discretionary annual bonus, and a minimum 26 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.

You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.