Head Of Department

Dynamite Recruitment Solutions Ltd; Portsmouth; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading recruitment firm is seeking a Head Of Department in Portsmouth to lead service teams and drive performance. Responsibilities include managing staff, overseeing service delivery, and ensuring compliance with objectives and SLAs. The ideal candidate will possess strong leadership skills and a proven track record in service management, making a positive impact on the organization.

Qualifications

• Demonstrated success in service delivery management.
• Exceptional written and verbal communication skills.
• Must be self-motivated and capable of independent and collaborative work.

Responsibilities

• Lead and manage service teams effectively and ensure high performance.
• Monitor team performance to ensure compliance with SLAs and KPIs.
• Support the Service Director in achieving key operational objectives.

Skills

Service delivery management

Communication skills

Self-motivated

IT proficiency

Education

Degree in Business Administration or Management

Job description

Head Of Department
Location: Portsmouth
Salary: £DOE
Hours of work:37 hours per week , Monday to Friday

Dynamite recruitment is currently supporting a client with the recruitment for a Head Of Department.


Key tasks as a Head Of Department include :

• Lead and manage service teams effectively, ensuring high performance and alignment with business goals
• Develop clear objectives and professional development plans for all team members
• Provide coaching and mentorship to senior staff within your reporting line
• Monitor team performance to ensure compliance with Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Conduct regular performance reviews and progress meetings with staff
• Assess and manage resource levels to meet operational needs
• Support the mobilisation of new contracts, ensuring all team members understand service expectations
• Collaborate with team leaders to assess existing processes, identifying opportunities for efficiency improvements or software enhancements to present to the Service Director
• Make informed decisions with an understanding of budget implications
• Handle escalated disciplinary issues and appeals involving staff
• Champion new initiatives to drive the growth and development of the service business
• Support the Service Director in achieving key operational objectives aligned with company strategy
• Set regular performance targets for service teams
• Oversee client service delivery, tracking volumes against contractual commitments and reporting trends to the Service Director and Account Manager
• Act as the escalation point for complex passenger complaints
• Stand in for the Service Director when necessary
• Promote a positive, solutions-oriented culture among all staff in their interactions with clients

The ideal skills required :

• Demonstrated success in service delivery management, with a proven ability to drive performance and exceed expectations
• A degree in Business Administration or Management is advantageous, though relevant experience and a strong track record are more important
• Exceptional written and verbal communication skills are essential, along with the ability to adapt to shifting priorities while maintaining efficiency and accuracy
• Must be self-motivated and capable of working both independently and collaboratively to achieve team objectives
• Proficiency in using a variety of IT systems and platforms is required

To be considered for this position please submit your CV ASAP