Head of Delivery

JBi Digital; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading digital transformation agency in London seeks an experienced Head of Delivery to manage their in-house delivery team. This key leadership role involves ensuring project quality, improving processes, and mentoring team members. With a fast-paced agency environment, the ideal candidate should possess substantial digital agency experience and a strong focus on delivery excellence.

Benefits

Competitive salary and pension contributions

33 days' holidays including bank holidays

Private Health Insurance

Mental Health Assistance Programme

Discounted gym memberships

Budget for training

Participation in charity volunteering days

Qualifications

• 7+ years' experience leading delivery in a digital agency environment.
• Solid budget management experience on projects of £500K+.
• Experience developing or evolving delivery processes at the team or organisation level.

Responsibilities

• Own and lead the agency’s entire delivery function.
• Implement structured delivery processes focusing on continuous improvement.
• Coach and mentor team members to enhance delivery confidence.

Skills

Agile Processes

Project Management

Problem Solving

Team Leadership

Digital Agency Experience

Tools

Jira

Trello

Job description

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Operations Director @ JBi Digital | Leadership // Information Security // Digital Transformation // Digital Innovation // Consulting // Problem…

JBi Digital is a leading digital transformation agency delivering innovative, tailored solutions across platform development, UX design, and performance-led digital marketing.

We’re looking for a Head of Delivery to lead our in-house delivery team and help us scale with quality and clarity. This is a key leadership role for someone with strong digital agency experience, a hands-on mindset, and a passion for developing people and improving how teams work.

You’ll need to thrive in a fast-paced agency environment, managing complexity, overlapping deadlines, and multiple stakeholder groups with confidence and strategic insight.

What you’ll be doing

• Own and lead the agency’s entire delivery function — across project managers, platform owners and support teams.
• Take accountability for project quality, efficiency, and consistency, while improving how we work.
• Implement structured delivery processes, with a focus on continuous improvement and agility.
• Coach and mentor team members to help improve individual performance and build delivery confidence.
• Step in where needed to help troubleshoot delivery blockers, client issues or process gaps — hands-on support is essential.
• Help shape our internal culture by enabling high performance, trust, and collaboration.
• Oversee project resourcing, capacity planning and budget reconciliation.
• Maintain clear delivery governance across multiple high-value, concurrent projects (often £500K+).
• Collaborate with technical, UX, content and design teams to ensure successful outcomes across all disciplines.
• Have extensive experience in a digital agency or consultancy — you get the agency model and know how to make it work well.
• Have led multi-disciplinary delivery teams including PMs, POs and support — and know how to balance structure with autonomy.
• Are obsessed with raising the bar — driving performance, quality, and learning in delivery teams.
• Understand the full delivery lifecycle and know where efficiencies, risks, and improvements can be made.
• Are comfortable in a strategic leadership role but not afraid to get stuck in when things need unblocking.
• Are passionate about helping people grow through structured coaching, feedback and mentorship.
• Have a strong grip on delivery frameworks, agile processes, and delivery tooling (Jira, Trello, etc.).
• Communicate clearly and confidently with clients, stakeholders and internal teams.

Experience & Skills

• 7+ years’ experience leading delivery in a digital agency environment.
• Solid background in UK public sector delivery (GDS standards, accessibility, security).
• Strong budget management experience on projects of £500K+.
• Confidently managing multiple concurrent workstreams and teams.
• Knowledge of SEO, UX, cloud platforms and digital security principles.
• Experience developing or evolving delivery processes at the team or organisation level.

If that’s you, we’d love to hear more! In return, we can offer:

• A competitive salary and pension contributions
• 33 days' holidays as standard (including bank holidays)
• Private Health Insurance - cover includes: 24/7 GP appointments, Fast Track Appointments to see a specialist quickly, Axa Dentist and Optician cashback scheme
• Mental Health Assistance Programme
• Discounted gym memberships
• Budget for training to help you grow
• Participation in charity volunteering days

Position: Permanent

• Hybrid working (2-3 days every week in our office in Old Street, London)

Sponsorship: We do not offer work sponsorship or visas

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Product Management

• Industries

  Technology, Information and Media and Information Services

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