Head of Debt Delivery

Money & Pensions Service; Husborne Crawley; On-site; GBP 85,000 - 115,000; Full time

Benefits offered by this job

30 days annual leave

Employer pension contribution up to 10

Cycle to work scheme

Eye care

Life assurance

Flexible working

Volunteer days

Job summary

Money & Pensions Service (MaPS) in Bedford seeks a Head of Debt Delivery to lead a high-value portfolio and drive strategic outcomes. You will oversee contracts and grants totaling over £100 million annually, ensuring high-quality debt advice delivery and strong stakeholder relationships.

The role demands extensive leadership, strategic engagement, and knowledge of the UK debt agenda, with a hybrid working arrangement and a clear path to impactful outcomes for clients across the UK.

Qualifications

• Leadership and operational experience in a high-performance service delivery context.
• Strategic engagement, relationship building, and negotiation at senior levels.
• Proven track record of corporate leadership and delivering meaningful outcomes.
• Strong communication and collaboration skills, with external representation experience.
• Extensive leadership experience including developing and transforming teams.
• In-depth knowledge of the UK debt agenda and the debt advice sector.

Responsibilities

• Provide strategic leadership to the Debt Delivery team, promoting high performance and continuous improvement.
• Oversee the management of agreements worth over £100m, ensuring providers meet budget objectives and deliver high-quality services.
• Maintain and enhance relationships with key senior contacts in the debt advice sector to build long-term partnerships.
• Promote the service to external partners and share delivery insights across the organisation.
• Identify opportunities for service and process improvements, supporting sector innovation.
• Contribute expert insights into the Debt Strategy and commissioning from across the debt advice sector.

Skills

Leadership

Strategic planning

Relationship management

Negotiation

Communication

Team development

Job description

Head of Debt Delivery

£100,000 per annum

Bedford

Permanent

Hybrid Working

Play a pivotal role in ensuring millions of pounds of investment deliver life-changing debt advice. Lead strategic partnerships, drive service excellence, and help improve outcomes for people facing financial difficulty.

Why This Role Matters

In this role, you will lead and oversee the strategic delivery of a high-value portfolio of contracts and grants totalling more than £100 million annually, ensuring that people experiencing debt receive high-quality advice and support. You will provide strategic direction across contract and grant management, driving innovation, continuous improvement, and excellence in service delivery. Working closely with senior stakeholders, partners, and commissioned organisations, you will help shape and enhance debt advice services to respond to the evolving needs of clients while delivering strong outcomes and impact.

The role will be responsible for leading a team of Contract Managers and Senior Contract Managers, overseeing a portfolio of grants and contracts in line with government standards and ensuring compliance with key performance indicators, regulatory requirements, and MaPS standards. The postholder will also contribute to the commissioning and development of future debt advice services and will play an integral role within the Debt Senior Leadership Team, sharing collective responsibility for the successful delivery of the organisation’s debt strategy.

You’ll join a team that’s passionate, collaborative, and driven by the belief that financial confidence should be something everyone can access.

What You’ll Be Doing

The Head of Debt Delivery will report directly to Corporate Director of Debt and will be responsible for:

• Provide strategic leadership to the Debt Delivery team, promoting a culture of high performance and continuous improvement.
• Oversee the management of agreements worth over £100m, ensuring that providers meet budget objectives and deliver high-quality services.
• Maintain and enhance relationships with key senior contacts in the debt advice sector to build long-term collaborative partnerships.
• Promote the service to external partners and share insights on delivery across the organisation.
• Identify and implement opportunities for service and process improvements, supporting innovation in the sector.
• Contribute expert insights into the Debt Strategy and various projects, including commissioning from across the debt advice sector.

What You’ll Bring

To be successful in this role, you’ll need:

• Leadership and operational experience in a high-performance service delivery context, ideally within the advice sector.
• Exceptional strategic engagement, relationship, influencing, and negotiation skills at senior levels.
• Proven track record of delivering corporate leadership and achieving significant outcomes.
• Strong communication skills and expertise in collaboration, capable of working effectively with colleagues and representing the service externally.
• Extensive leadership experience, including transforming and developing teams.
• In-depth knowledge of the UK debt agenda and advice sector.

About Us

MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

Our values guide how we work together:

• Caring – for colleagues and the communities we support
• Connecting – building supportive, positive relationships
• Transforming – creating impact that truly matters

We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

What We Offer

• 30 days’ annual leave plus bank holidays
• Contributions matched 2 to 1 (employer contribution up to 10% of your salary)
• Season ticket loan
• Cycle to work scheme (up to £3,000)
• Subsidised eye tests & flu jabs
• Life assurance
• EAP Assist & Life
• Enhanced family and sick pay
• 2 paid volunteering days
• Recognition scheme
• Retail discounts portal

Flexible Working

We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

Career Development

We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Important Information About Applying

• MaPS is unable to offer visa sponsorship.

Reserve List:

If you’re successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact [e-mail].

Job Reference: MaPS01285

Close Date: 16/08/2026