Head of Customer Success

The Green Recruitment Company; United Kingdom; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

An energy and environmental consultancy is seeking a Head of Customer Success to drive client retention and satisfaction. This strategic role involves leading a team, analyzing performance metrics, and promoting customer success while working in a hybrid model across the UK. The ideal candidate is an experienced sales leader with strong communication skills and a data-driven approach.

Benefits

Competitive salary + target-based commission

25 days annual leave

Salary sacrifice pension scheme

EV scheme through Octopus

Extensive learning and development opportunities

Qualifications

• Proven experience in a Head of Customer Success or Sales Leadership role.
• Demonstrated success in leading high-performing teams.
• Excellent communication and relationship-building skills.
• Strong organizational skills and ability to manage multiple priorities.
• Willingness to travel across the UK for client meetings.
• Experience using reporting tools.

Responsibilities

• Drive retention by analyzing team performance and forecasting contract renewals.
• Own the Customer Success pipeline and support deal closure.
• Coach and upskill a growing team while fostering a culture of learning.
• Lead customer satisfaction surveys and manage follow-ups.
• Promote inter-team collaboration and build strong relationships.
• Track and present performance metrics to stakeholders.

Skills

Leadership

Communication

Organizational skills

Data-driven mindset

Job description

Direct message the job poster from The Green Recruitment Company

Account Lead at The Green Recruitment Company

Head of Customer Success | Energy & Environmental Consultancy | Hybrid / UK Travel | Competitive Salary + Commission

Our client, a forward-thinking energy and environmental consultancy, is seeking a Head of Customer Success to lead a growing team and play a pivotal role in driving client retention, satisfaction, and long-term value.

With a mission to make a meaningful impact on the future of energy, our client supports organisations across the UK—from educational institutions to care groups and local authorities—in their journey toward sustainability and energy freedom. Their services span energy procurement, compliance, energy efficiency projects, bill validation, and renewable generation.

About the Role:

This is a strategic leadership role focused on building and executing a robust Customer Success strategy that enhances customer satisfaction, increases renewals, and supports expansion across a broad client base.

The successful candidate will be an experienced sales and customer success leader with a passion for team development, a structured and proactive approach, and the ability to influence both customers and internal stakeholders.

Key Responsibilities:

• Retention & Forecasting: Drive retention by analysing team performance and forecasting contract renewals up to 24 months ahead.
• Upsell & Cross-Sell Growth: Own the Customer Success pipeline, support deal closure, and identify strategic sales opportunities.
• Team Development: Coach and upskill a growing team, implement development plans, and foster a culture of continuous learning.
• Customer Satisfaction: Lead surveys, manage follow-ups, and represent the voice of the customer across internal departments.
• Collaboration & Culture: Promote inter-team collaboration and build strong internal and external relationships.
• Performance Reporting: Track and present performance metrics to stakeholders and support strategic decision-making.

What We're Looking For:

• Proven experience in a Head of Customer Success or Sales Leadership role, ideally in a related industry.
• Demonstrated success in leading high-performing teams that deliver on renewals and upsell targets.
• Excellent communication and relationship-building skills.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Willingness to travel across the UK for client and team meetings.
• Data-driven mindset with experience using reporting tools.

What’s on Offer:

• Full-Time, 37.5 hours/week
• Hybrid working with travel across the UK
• Competitive salary + target-based commission
• 25 days annual leave (rising to 27 days after 5 years) + bank holidays
• Salary sacrifice pension scheme
• EV scheme through Octopus
• Extensive learning and development opportunities

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

• Industries

  Services for Renewable Energy

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