Head of Customer Operations

Generative AI Solutions; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading company in internet privacy seeks a Head of Customer Operations to drive transformation in their global support function. This remote-first role requires a strong leader with a track record in managing support teams and implementing change. The ideal candidate will thrive in a dynamic environment and be committed to continuous improvement.

Qualifications

• Proven track record of transformational leadership.
• Strong financial management skills.
• Experience in managing complex, global support teams.

Responsibilities

• Manage complex, global support teams with proven success.
• Lead transformation initiatives and change management.
• Implement robust processes and transparent reporting systems.

Skills

Leadership

Commercial Acumen

Change Management

Customer Experience

Communication

Job description

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Head of Customer Operations

£70,000 - £90,000 | Remote (UK-based) with occasional travel to North London

Our client is a market leader in internet privacy and safety solutions serving both individual and enterprise customers.

They are seeking an exceptional Head of Customer Operations to join their leadership team, reporting directly to the CEO, to drive transformation across their global support function.

As Head of Customer Operations, you will architect exceptional customer journeys, champion the customer voice, and lead talented international support teams in a collaborative environment that values excellence and continuous improvement.

This role offers the opportunity to work with cutting-edge technologies in a dynamic setting, influencing processes, tooling, and reporting in a fast-growing organization.

Key Responsibilities:

• Manage complex, global support teams with proven success
• Demonstrate strong commercial acumen and financial management skills
• Lead transformation initiatives and change management
• Leverage new technologies to enhance customer experience
• Balance strategic thinking with operational execution
• Build relationships and communicate effectively at all levels
• Implement robust processes and transparent reporting systems
• Navigate politically nuanced situations with influence and tact
• Thrive in fast-paced environments, bringing clarity to ambiguity

To succeed, you should lead with empathy, act courageously, and build trust across teams while holding people and processes accountable.

You should have a strong track record of transformational leadership, with a desire to make a visible impact by driving cultural and operational change. The organization values an entrepreneurial and innovative spirit, where continuous improvement is celebrated.

This is a remote-first role, ideally suited for UK-based candidates, as occasional travel to London for leadership meetings and cross-departmental collaboration is required.

Only candidates eligible to work in the UK will be considered.

Our client is an equal opportunity employer and welcomes applications from all qualified individuals.