Head of Customer Journey Analytics & Insights

Salt; Greater London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

SALT is supporting a leading finance organisation on a Customer Journey Analytics and Experience Measurement contract focused on improving digital customer insights, measurement capability, and performance reporting.

The successful candidate will lead the development of analytics reporting and experience measurement frameworks across digital channels, identify data gaps, define customer experience KPIs, and build actionable dashboards to support decision making.

Qualifications

• Experience in Customer Journey Analytics, digital analytics, or experience measurement roles.

Responsibilities

• Build and enhance Customer Journey Analytics dashboards and reporting solutions.

Skills

Customer Journey Analytics

Digital analytics

Experience measurement

Stakeholder management

Roadmaps & backlogs

Adobe Analytics

Tools

Adobe Analytics

Job description

SALT is supporting a leading finance organisation on a Customer Journey Analytics and Experience Measurement contract focused on improving digital customer insights, measurement capability, and performance reporting.

The successful candidate will lead the development of analytics reporting and experience measurement frameworks across digital channels, identify data gaps, define customer experience KPIs, and build actionable dashboards to support decision making.