Head of Customer Insight

JR United Kingdom; Stockport; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player in health insurance is on the lookout for a Head of Customer Insight to spearhead the optimization of customer experiences. In this pivotal role, you will lead a dedicated team to gather and analyze customer insights, focusing on enhancing advocacy and loyalty. By leveraging both qualitative and quantitative data, you'll drive improvements across customer journeys, ensuring a seamless and rewarding experience for all clients. This is an exciting opportunity to make a significant impact in a dynamic environment where your expertise will be highly valued.

Qualifications

• Starke Erfahrung im Bereich Kundeninsights und Datenanalyse.
• Bevorzugte Erfahrung in der Leitung von Teams.

Responsibilities

• Leitung eines Teams zur Bereitstellung von Einblicken in Kundenreisen.
• Analyse von VoC- und Sprachanalysedaten zur Optimierung der Kundenerfahrung.

Skills

Customer Insights

Data Analysis

Voice of the Customer (VoC)

Speech Analytics

Line Management

Job description

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Stockport (Hybrid – 2x Days a Week in Office)

THE COMPANY

A well-known health insurance brand is seeking a Head of Customer Insight to join the team and lead on end-to-end customer experience optimisation!

THE ROLE

As the Head of Customer Insight, you’ll lead a team that is responsible for providing insights on end-to-end customer journeys. You will gather insights from surveys as well as other disparate data sets with the aim of optimizing customer journeys to enhance advocacy, loyalty, and customer experience. You will analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups.

YOUR SKILLS AND EXPERIENCE

• Strong experience in the customer insights space
• Line management experience preferable (but not essential)

THE BENEFITS

HOW TO APPLY

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.