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Head of Customer Insight
Harnham
Stockport
Hybrid
GBP 65,000 - 75,000
Full time
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Job summary
An established industry player is looking for a Head of Customer Insight to lead a team focused on optimizing customer journeys. In this pivotal role, you will analyze customer feedback and various data sets to enhance customer loyalty and experience. This position offers the chance to make a significant impact on customer advocacy through data-driven insights. If you are passionate about understanding customer behavior and driving improvements, this role is perfect for you.
Qualifications
- Starke Erfahrung im Bereich Kundeninsights erforderlich.
- Bevorzugt Führungserfahrung, jedoch nicht zwingend erforderlich.
Responsibilities
- Leitung eines Teams zur Bereitstellung von Einblicken in Kundenreisen.
- Analyse von Voice of the Customer und Speech Analytics Daten.
Skills
Job description
Head of Customer Insight
Stockport (Hybrid – 2x Days a Week in Office)
£65,000-£75,000
THE COMPANY
A well-known health insurance brand is seeking a Head of Customer Insight to join the team and lead on end-to-end customer experience optimisation!
THE ROLE
As the Head of Customer Insight, you’ll lead a team that is responsible for providing insights on end-to-end customer journeys. You will gather insights from surveys as well as other disparate data sets with the aim of optimizing customer journeys to enhance advocacy, loyalty, and customer experience. You will analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups.
YOUR SKILLS AND EXPERIENCE
- Strong experience in the customer insights space
- Line management experience preferable (but not essential)
THE BENEFITS
- £65,000-£75,000 (dependent on experience)
HOW TO APPLY
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.
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