Customer Insights Lead

3Search; United Kingdom; Remote; USD 48,000 - 62,000; Full time

Job summary

An innovative eCommerce business is seeking a Customer Insights Lead to drive data-driven marketing strategies. This role offers the chance to work in a vibrant environment focused on customer satisfaction and creative solutions. You will be instrumental in shaping marketing strategies by analyzing customer data and collaborating with various teams. If you thrive in a fast-paced, insight-led organization that values creativity and high performance, this opportunity is perfect for you. Join a market leader and make a real impact on the customer experience while enjoying flexible working arrangements and a supportive team culture.

Benefits

28 days annual leave + bank holidays

Flexible working hours

Remote-first policy

Enhanced parental leave packages

Generous learning and development budget

Qualifications

• Strong experience in Customer Insight/Analytics, ideally in DTC or eCommerce.
• Skilled in qualitative and quantitative research for actionable insights.

Responsibilities

• Use customer insights to shape messaging and campaign success.
• Translate data into strategies that improve ad performance.

Skills

Customer Insight/Analytics

Data Analysis

Communication Skills

Qualitative and Quantitative Research

Stakeholder Influence

Education

Bachelor's Degree

Master's Degree

Tools

Surveys

CRM Software

Job description

This range is provided by 3Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from 3Search

Tommaso Lucentini Tommaso Lucentini is an Influencer

Scaling Analytics & Insight Teams @3Search | LinkedIn Top Voice | Recruitment Marketing & Employer Branding

Customer Insights Lead – DTC / eCommerce – Pet Products

Remote – UK-Based or London

Join a market leader in DTC retail brand!

Our client is a high-growth and dynamic eCommerce business making waves in the food retail industry. With a strong market presence, impressive revenue growth, and ambitious global expansion plans, they are passionate about creating innovative solutions for pet owners. Their vibrant and supportive team thrives on collaboration, creativity, and a shared commitment to excellence.

This is the perfect opportunity to join a fast-paced, customer-driven organisation that values high performance, rewards ambition, and embraces diversity.

Important for you to know before applying:

The preferred person for this role would have the following experience:

• Have experience setting up a Customer Insight function
• Have experience working with limited budget
• Work with a D2C high growth brand

This role is perfect for you if:

• You thrive in a role that blends customer data analysis with strategic business impact.
• You want to work with Paid Media, CRM, and Product teams to shape marketing and retention strategies.
• You’re eager to join a fast-growing, insight-led brand that values experimentation and data-driven decision-making.

What are we looking for in the ideal candidate?

•Strong experience in Customer Insight/Analytics, ideally in DTC, subscription, or eCommerce businesses.

•Experience working closely with Paid Media & CRM teams to improve conversion rates and LTV.

•Skilled in qualitative and quantitative research skills, analysing behavioural, purchase, and customer service data to build actionable insights.

•Strong storytelling and communication skills, able to influence stakeholders and drive strategy.

• Hands-on experience developing customer profiles, personas, and automated insight systems using surveys and other tools

Here’s what your role will entail:

Driving Creative Success in Paid Media & Acquisition:

• Use customer insights to shape messaging, creative direction, and campaign success.

•Translate data into actionable content strategies that improve ad performance.

•Work with CRM teams to personalise email & SMS campaigns.

•Feed insights into product development and packaging strategies to improve customer experience.

•Use quantitative and qualitative data (customer interviews, surveys, purchase patterns) to build deep customer understanding.

•Implement automated feedback loops to ensure a continuous flow of insights.

•Influence marketing, CX, and product teams with actionable customer profiles.

• 28 days annual leave + bank holidays.
• Flexible working hours and remote-first policy.
• Enhanced parental leave packages.
• Generous learning and development budget.

Explore this unique opportunity to advance your career in eCommerce. Submit your CV now to be considered for a role that promises growth, innovation, and the chance to make a real impact with our client.

Are you ready to make a real impact in customer insights and data-driven marketing?

Apply now!

Diversion and Equality

We are dedicated to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create an inclusive working environment, free from discrimination, where all decisions are based on merit.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  Food and Beverage Services, Food and Beverage Retail, and Retail

Referrals increase your chances of interviewing at 3Search by 2x

Get notified about new Customer Specialist jobs in United Kingdom.

London, England, United Kingdom 2 weeks ago

Customer Success Manager (Revolut People)

Milton Keynes, England, United Kingdom 1 month ago

London, England, United Kingdom 3 weeks ago

Customer Success Manager (South West Region)

Chester, England, United Kingdom 2 months ago

London, England, United Kingdom 23 hours ago

Coventry, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

United Kingdom $48,000.00-$62,000.00 1 day ago

Customer Success Manager - (Remote - UK)

Customer Support Specialist - United Kingdom

London, England, United Kingdom 2 weeks ago

County Durham, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 23 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.