Head of Customer Growth & Retention

ivee; England; Sur place; GBP 75 000 - 100 000; Plein temps

Résumé du poste

ivee, a fast-scaling tech company in the United Kingdom, is seeking a Head of Customer Engagement and Retention to lead the strategy for improving customer journeys and retention metrics. The ideal candidate will have 6-10+ years of experience in customer engagement, a deep understanding of CRM platforms, and a strong commercial acumen.

Your role will significantly impact customer loyalty and revenue growth as you build scalable systems that enhance customer relationships. Join us to shape a best-in-class engagement engine!

Qualifications

• 6–10+ years of experience in customer engagement or retention roles.
• Proven track record of improving customer lifetime value.
• Deep knowledge of CRM and customer analytics tools.

Responsabilités

• Own the full customer lifecycle strategy from onboarding to retention.
• Design multi-channel engagement journeys.
• Track and improve core retention metrics.

Connaissances

Customer engagement

Lifecycle marketing

CRM

Analytics tools

Commercial acumen

AI tools

Communication

Cross-functional leadership

Outils

CRM platforms

Marketing automation systems

Description du poste

ivee, a fast-scaling tech company in the United Kingdom, is seeking a Head of Customer Engagement and Retention to lead the strategy for improving customer journeys and retention metrics. The ideal candidate will have 6-10+ years of experience in customer engagement, a deep understanding of CRM platforms, and a strong commercial acumen.

Your role will significantly impact customer loyalty and revenue growth as you build scalable systems that enhance customer relationships. Join us to shape a best-in-class engagement engine!