Head of Customer Experience & Supply Chain Excellence

Sharp UK; Swanley; On-site; GBP 90,000 - 130,000; Full time

Job summary

Sharp UK is seeking a strategic Head of Customer Service & Supply Chain to lead UK Customer Service, Scheduling and Supply Chain functions. This leadership role shapes the end-to-end customer journey, drives performance, and ensures efficiency, resilience and commercial effectiveness.

As a key member of the Operations leadership team, you will work with internal stakeholders, suppliers and logistics partners to support growth, improve customer satisfaction and deliver continuous improvement

Qualifications

• Significant leadership experience within customer service, supply chain, operations or service delivery environments.
• Experience leading large, high-performing teams in demanding operational settings.
• Strong stakeholder management and influencing skills.
• Experience managing customer service functions and driving service excellence.
• Knowledge of supply chain operations, logistics and inventory management.
• Experience working with SAP and business reporting tools.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Experience managing external suppliers and logistics partners.

Responsibilities

• Creating and leading a high-performing, customer-focused culture.
• Owning the end-to-end customer journey.
• Driving service excellence and customer satisfaction.
• Overseeing scheduling and resource planning activities.
• Managing complex escalations and customer service issues.
• Monitoring service KPIs and ensuring contractual service commitments are achieved.
• Leading continuous improvement initiatives that enhance service quality and efficiency.

Skills

Leadership

Stakeholder management

SAP

Power BI

3PL contracts

Analytical skills

Continuous improvement

Team leadership

Tools

SAP

Power BI

Job description

Sharp UK is seeking a strategic Head of Customer Service & Supply Chain to lead UK Customer Service, Scheduling and Supply Chain functions. This leadership role shapes the end-to-end customer journey, drives performance, and ensures efficiency, resilience and commercial effectiveness.

As a key member of the Operations leadership team, you will work with internal stakeholders, suppliers and logistics partners to support growth, improve customer satisfaction and deliver continuous improvement