Head of Customer Experience & Social Value

Cardo; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading building maintenance company in the UK is looking for a Head of Customer Experience to lead strategic initiatives in social value and customer engagement. You will be responsible for developing a comprehensive strategy, championing social value across the organization, and enhancing customer satisfaction metrics. Ideal candidates will have proven experience in public sector and housing. This position offers opportunities for professional growth within a supportive and inclusive environment.

Benefits

Career development opportunities

Inclusive workplace

Focus on diversity and inclusion

Qualifications

• Proven strategic experience in public sector, housing, customer experience, and social value delivery.
• Strong strategic thinking and leadership skills.
• Excellent communication and stakeholder engagement abilities.

Responsibilities

• Develop and implement a group-wide strategy for social value and customer experience.
• Champion social value across the Group, influencing decision-making.
• Monitor and report on social value outcomes across the group.

Skills

Strategic experience in public sector

Strong strategic thinking

Excellent communication

Stakeholder engagement

Knowledge of Social Value Act

Job description

A leading building maintenance company in the UK is looking for a Head of Customer Experience to lead strategic initiatives in social value and customer engagement. You will be responsible for developing a comprehensive strategy, championing social value across the organization, and enhancing customer satisfaction metrics. Ideal candidates will have proven experience in public sector and housing. This position offers opportunities for professional growth within a supportive and inclusive environment.