Head of Customer Delivery & Transformation

Standard Life; Greater London; Hybrid; GBP 132,000 - 162,000; Full time

Benefits offered by this job

Private medical cover

38 days annual leave

Excellent pension

12x salary life assurance

Income protection

Volunteering days

Bonus 30–60%

Job summary

Standard Life in the UK is seeking a Senior Transformation Lead to turn the Customer Office's ambitions into a focused programme of change across Pension and Savings. You will shape governance, structure and visibility to move priorities from strategy to measurable outcomes.

Working closely with senior leaders, you will oversee a portfolio of strategic projects, align resources and dependencies, and ensure delivery stays on track while balancing pace, quality and costs.

Qualifications

• Proven experience leading enterprise-wide transformation programs.
• Ability to translate strategy into measurable delivery milestones.
• Strong governance, reporting and risk management capabilities.
• Credible stakeholder leadership and cross-functional collaboration.
• Delivery-focused leadership with ability to drive outcomes.

Responsibilities

• Oversee the Customer Office transformation portfolio.
• Establish governance, reporting and performance insights.
• Align resources and manage interdependencies.
• Collaborate with senior leaders to ensure delivery on track.
• Support the Chief Customer Officer in governance alignment.

Skills

Transformation leadership

Portfolio management

Stakeholder management

Governance reporting

Change delivery

Strategic thinking

Job description

Standard Life in the UK is seeking a Senior Transformation Lead to turn the Customer Office's ambitions into a focused programme of change across Pension and Savings. You will shape governance, structure and visibility to move priorities from strategy to measurable outcomes.

Working closely with senior leaders, you will oversee a portfolio of strategic projects, align resources and dependencies, and ensure delivery stays on track while balancing pace, quality and costs.