Head of Customer Delivery

Standard Life; Greater London; Hybrid; GBP 132.000 - 162.000; Vollzeit

Benefits dieser Stelle

Private medical cover

38 days annual leave

Excellent pension

12x salary life assurance

Income protection

Volunteering days

Bonus 30–60%

Zusammenfassung

Standard Life in the UK is seeking a Senior Transformation Lead to turn the Customer Office's ambitions into a focused programme of change across Pension and Savings. You will shape governance, structure and visibility to move priorities from strategy to measurable outcomes.

Working closely with senior leaders, you will oversee a portfolio of strategic projects, align resources and dependencies, and ensure delivery stays on track while balancing pace, quality and costs.

Qualifikationen

• Proven experience leading enterprise-wide transformation programs.
• Ability to translate strategy into measurable delivery milestones.
• Strong governance, reporting and risk management capabilities.
• Credible stakeholder leadership and cross-functional collaboration.
• Delivery-focused leadership with ability to drive outcomes.

Aufgaben

• Oversee the Customer Office transformation portfolio.
• Establish governance, reporting and performance insights.
• Align resources and manage interdependencies.
• Collaborate with senior leaders to ensure delivery on track.
• Support the Chief Customer Officer in governance alignment.

Kenntnisse

Transformation leadership

Portfolio management

Stakeholder management

Governance reporting

Change delivery

Strategic thinking

Jobbeschreibung

Job Description

Job Type: Permanent

Location and flexible working: Edinburgh, Birmingham or London. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here

Salary: Up to £147,000 dependent upon experience plus an indicative bonus range 30% to 60%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more

Closing Date: 9th November

Who are we?

We're Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we've been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

The role

You will turn the Customer Office's ambitions into a focused programme of change, aligned to Pension and Savings exciting new strategy. You will oversee the transformation agenda, creating the structure, pace and visibility needed to move priorities from strategy through to measurable outcomes. Working closely with senior leaders and teams across the organisation, you will shape and oversee a portfolio of strategic projects, align resources and dependencies, and ensure that delivery remains on track.

This is a broad, influential role combining transformation leadership with operational excellence. You will establish proportionate governance, provide clear reporting and insight of the change portfolio, and help teams identify and resolve risks, issues and barriers. You will also support the Chief Customer Officer to ensure the Customer Office aligns proactively with governance structures, through effective planning and decision-making.

You will bring people together around shared outcomes, introduce consistency without unnecessary bureaucracy, and build a strong delivery culture. The result will be a Customer Office that can execute change confidently, demonstrate impact and continually improve the experience it provides to customers.

What We’re Looking For

• Significant experience of leading complex transformation portfolios or enterprise-wide change, translating strategy into clear plans, milestones and measurable outcomes
• Strong track record of delivering multiple high-priority strategic projects in a complex organisation, balancing pace, quality, cost and interdependencies
• Excellent portfolio, programme and project management capability, including governance, prioritisation, resource planning, risk management and benefits realisation
• Strong operational leadership skills, with experience of establishing effective planning, performance reporting, decision-making and continuous-improvement routines
• Highly credible stakeholder leadership and communication skills, with the ability to influence senior colleagues, build alignment and constructively challenge where required
• Collaborative, pragmatic and outcomes-focused leadership style, with sound judgement, resilience and the ability to create clarity in ambiguity

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about working at Standard Life

Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates

Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us

Senior Managers Certification Regime

This role is covered by the Senior Managers & Certification Regime (SM&CR) as a certified role. Therefore this role is subject to annual certification by Standard Life, as well as regulatory compliance standards. Anybody performing this role will be subject to:

• PRA Individual Conduct Standards
• FCA Senior Individual Conduct Rules

Further information on the Senior Managers & Certification Regime can be found on the FCA website.