Head of Customer Delivery

Infraviva; Greater London; Sur place; GBP 90 000 - 140 000; Plein temps

Résumé du poste

Infraviva in the United Kingdom is seeking an experienced Head of Customer Delivery to lead a major delivery function within the telecoms connectivity space. You will oversee end-to-end B2B customer delivery, drive operational transformation and align customer experience with commercial performance.

The role requires extensive leadership in customer delivery in connectivity, a track record of improving delivery performance, and strong commercial and stakeholder management skills.

Qualifications

• Extensive leadership experience in customer delivery within the connectivity sector.
• Proven success in improving delivery performance and driving operational transformation.
• Strong commercial awareness, people leadership and stakeholder management skills.

Responsabilités

• Lead end-to-end B2B customer delivery within a complex telco environment.
• Drive operational improvements and transformation.
• Strengthen delivery performance, efficiency and customer outcomes.
• Lead teams and collaborate with key functions to drive results.

Connaissances

Leadership

Customer delivery

Stakeholder management

Commercial awareness

Telco connectivity

Description du poste

Head of Customer Delivery - Telco Connectivity

(candidates must be based and amenable to work in the UK, no visa sponsorship)

We are supporting a senior leadership search within the telecommunications and digital infrastructure space.

We are looking for an experienced Head of Customer Delivery to lead a significant delivery function, drive operational transformation and strengthen the link between customer experience, operational efficiency and commercial performance.

The Opportunity

A senior leadership role focused on:

• Leading end-to-end B2B customer delivery within a complex telco environment.
• Driving operational improvements and transformation.
• Strengthening delivery performance, efficiency and customer outcomes.
• Leading teams and working across key business functions to drive results.

What We're Looking For

• Extensive leadership experience in customer delivery within the connectivity sector.
• Demonstrated success in improving delivery performance and driving operational transformation.
• Strong commercial awareness, people leadership and stakeholder management skills.