Head of Customer Data Science & AI

TUI Group; Luton; Hybrid; GBP 140,000 - 200,000; Full time

Benefits offered by this job

Flexible working

Travel benefits

Health & well-being support

Learning Hub access

Global projects

Job summary

TUI Group, a leading travel and experiences company, seeks a Head of Customer Data Science & AI to shape the strategic direction of analytics across Marketing, Sales & Customers. You will drive AI initiatives, build business cases and deploy scalable ML solutions that boost customer engagement and operational performance.

You will lead a global team, collaborate with senior leaders, and advance responsible AI governance while exploring generative AI and new capabilities for customer benefit.

Qualifications

• 10+ years of experience in Data Science, ML, or related field including at least 5 years in a leadership role.
• Proven success leading Data Science/AI teams and delivering measurable business value.
• Experience building models for CRM and digital personalisation across regions.

Responsibilities

• Define and deliver the strategic vision, roadmap for Data Science/AI across Marketing, Sales & Customers.
• Identify high-value opportunities for analytics and AI, building strong business cases.
• Lead development, deployment and optimisation of AI/ML solutions to enhance engagement and performance.
• Establish governance frameworks for responsible AI and regulatory compliance.
• Champion innovation by exploring emergent tech including generative AI for practical solutions.
• Foster collaboration and knowledge sharing across the data science community.

Skills

Data Science leadership

AI strategy

Stakeholder communication

Team building

Governance & ethics

Tools

CRM systems

Generative AI

Large Language Models

Job description

Join us as Head of Customer Data Science & AI and help shape the future of how TUI uses advanced analytics, machine learning and artificial intelligence to create exceptional customer experiences.

Leading our Data Science & AI function within Marketing, Sales & Customers, you'll define the strategic direction for AI innovation while turning emerging technologies into meaningful business value at scale.

Please note the closing date for applications is Friday 23rd October

The successful candidate can be based in any of the following countries : Netherlands, UK, Germany, Belgium, Portugal, Spain, Sweden, & Romania.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You’ll define and deliver the strategic vision, roadmap and direction for Data Science and AI across TUI’s Marketing, Sales & Customers organisation, ensuring initiatives support enterprise goals and customer needs.
• Working closely with senior leaders across the business, you’ll identify high-value opportunities for advanced analytics, machine learning and AI, building strong business cases that deliver measurable impact.
• You’ll lead the development, deployment and optimisation of AI and machine learning solutions that enhance customer engagement, personalisation, business performance and decision-making.
• Through effective governance, you’ll establish frameworks that support responsible AI, ethical decision‑making, regulatory compliance and alignment with TUI’s values.
• You’ll champion innovation by exploring emerging technologies, including generative AI, and turning new capabilities into practical solutions that improve customer experiences and business outcomes.
• As a recognised leader within the organisation, you’ll help foster a culture of collaboration, knowledge sharing and continuous learning across the wider data science community.

ABOUT YOU

• You have proven success leading Data Science, Machine Learning or AI teams within complex organisations and delivering measurable business value through advanced analytics initiatives.
• A strong understanding of machine learning methodologies, AI applications and advanced analytics enables you to translate technical opportunities into meaningful commercial outcomes.
• 10+ years’ experience in Data Science, Machine Learning, or a related field, including at least 5 years in a leadership role.
• You’ll bring experience leading the full lifecycle of AI and machine learning solutions, from strategy and experimentation through to deployment, monitoring and continuous improvement.
• Experience building and deploying data science models for CRM and digital personalisation in a scaled consumer business, delivering impact across multiple regions, ideally within a large corporate environment.
• You will have proven leadership skills allowing you to build high-performing teams, develop talent and create an environment where innovation, learning and collaboration can flourish.
• You're comfortable engaging with senior stakeholders and can communicate complex technical concepts in a clear and accessible way to a variety of audiences.
• Experience with personalisation, customer analytics, recommendation systems, generative AI or large language models would be highly advantageous.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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