Head of CRM & Retention

JR United Kingdom; Slough; Hybrid; GBP 70,000 - 80,000; Full time

Job summary

Une entreprise en forte croissance au Royaume-Uni recherche un Head of CRM & Retention pour diriger les stratégies de communication. Le candidat idéal aura au moins 6 ans d'expérience en CRM et un fort intérêt pour le marketing D2C. Un poste hybride est proposé, avec des responsabilités variées et un environnement dynamique. Bénéficiez d'avantages comme des contributions au bien-être et des jours de congé supplémentaires.

Benefits

Contributions mensuelles au bien-être

Jour supplémentaire pour votre anniversaire

Qualifications

• Au moins 6 ans d'expérience en CRM, Retention & Email Marketing.
• Expérience avérée en CRM, Email, Loyalty, Retention Marketing.
• Compétences rédactionnelles solides.

Responsibilities

• Diriger les stratégies CRM, Retention, Email & SMS.
• Travailler en étroite collaboration avec une petite équipe.

Skills

CRM

Retention Marketing

Email Marketing

Data Analysis

Copywriting

Tools

Klaviyo

Job description

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Position: Head of CRM & Retention

Location: London (3 days a week in the office)

Salary: £70k - £80k (dependent upon experience)

MKJ Ignite is collaborating with one of the fastest-growing D2C brands in the UK. The company has experienced significant growth recently, with further expansion expected in revenue and team size.

They are seeking a Head of CRM & Retention to lead CRM, Retention, Email & SMS communication strategies. This is a senior role, but with a small team, so a hands-on approach is required.

Required Skills:

• At least 6 years of CRM, Retention & Email Marketing experience, preferably in a subscription D2C brand.
• Proven experience in CRM, Email, Loyalty, Retention Marketing & SMS.
• Strong copywriting skills.
• Experience with Klaviyo is advantageous.
• Passion for e-commerce and a successful B2C marketing track record.
• Strong data analysis, numerical, and analytical skills.

Benefits:

• Hybrid working (3 days in Central London)
• Monthly wellness contribution
• Additional day off for your birthday

Next Steps:

• Apply with your CV for review.
• Initial Teams call with the hiring manager.
• F2F task-based interview.

We embrace diversity and are committed to an inclusive recruitment process. Due to high application volume, we may not respond to all applicants within 14 days. The role may be closing soon, so apply promptly. Follow MKJ Ignite for future opportunities.