Head of Compliance & T&C - AI-Driven Controls Lead

IDEX Consulting Ltd; Birmingham; Hybrid; GBP 120,000 - 170,000; Full time

Job summary

IDEX Consulting Ltd. is seeking an accomplished Head of Compliance & Lead T&C Supervisor to lead the Compliance and T&C agenda in a Birmingham-based, hybrid environment.

You will shape the function, strengthen controls, and drive AI, automation and data-led monitoring. You will oversee consumer duty, financial crime, regulatory change and governance forums, provide clear MI to senior management, and develop a small team as automation embeds.

Qualifications

• Solid experience in a Compliance / T&C role within financial services.
• Two years' relevant experience or exceptional candidates.
• Knowledge of FCA requirements: SYSC, COBS, SM&CR, T&C, Consumer Duty, AML.

Responsibilities

• Lead the Compliance and T&C functions and provide pragmatic, commercially aware advice and effective challenge.
• Own and develop the Compliance Monitoring Framework and Plan, thematic reviews, control testing and assurance activity.
• Lead the T&C framework, using MI and data to identify development needs and maintain adviser competency.
• Oversee client file reviews, with a focus on using AI-assisted review and automation to increase coverage and consistency.
• Provide second-line oversight of AI used across the business, including advice, suitability, client communications and operational processes.
• Contribute to the organisation's AI governance framework, including risk classification, human oversight, testing, explainability and customer impact.
• Oversee key areas including Consumer Duty, financial crime, complaints, incidents, regulatory change, financial promotions, SM&CR, CASS, operational resilience, outsourcing and data protection.
• Provide clear, concise MI and reporting to senior management and Board-level governance forums.
• Engage with regulators, auditors, advisers and other external stakeholders as required.
• Lead and develop a small Compliance team, with the shape of the function expected to evolve as automation and technology are embedded.

Skills

Compliance experience

AI & automation

Data analytics

Stakeholder management

Education

QCA Level 4

Tools

MI dashboards

Job description

IDEX Consulting Ltd. is seeking an accomplished Head of Compliance & Lead T&C Supervisor to lead the Compliance and T&C agenda in a Birmingham-based, hybrid environment.

You will shape the function, strengthen controls, and drive AI, automation and data-led monitoring. You will oversee consumer duty, financial crime, regulatory change and governance forums, provide clear MI to senior management, and develop a small team as automation embeds.