Head of Communications Workstream

Square One Resources Limited; City Of London; Hybrid; GBP 137,000 - 173,000; Full time

Job summary

Square One Resources Limited in London is seeking a Head of Communications Workstream to define, coordinate and govern communications for a major banking programme. The role focuses on customer readiness, business readiness, migration activities and regulatory alignment across multiple teams.

The ideal candidate will own the communications strategy, lead client communications materials, and manage schedules, approvals, and governance to ensure consistent, timely messages throughout all programme

Qualifications

• Experience delivering communications, change or business readiness in large financial services transformation programmes.
• Strong experience managing client communications within wholesale/corporate banking, payments or transaction banking.
• Experience operating within complex, multi-stakeholder regulatory environments.
• Experience leading communication workstreams through programme delivery and migration events.
• Experience engaging senior executives and managing governance processes.
• Strong written communication, stakeholder management and planning skills.

Responsibilities

• Own the Ellipse communications strategy and roadmap across all programme phases.
• Develop and maintain communications plans covering readiness, onboarding, migration and post-migration activities.
• Coordinate client, internal and external communications ensuring timely, accurate and approved messaging.
• Lead production of client-facing communication materials and collateral.
• Establish governance, approvals and decision-making processes for communications.
• Manage risks, issues and dependencies related to communications.

Skills

Communications delivery

Client communications

Regulatory environments

Programme leadership

Executive governance

Stakeholder management

Job description

Job Title: Head of Communications Workstream
Location: London (hybrid - 3 days onsite)
Salary/Rate: £740-940 per day inside IR35
Start Date: November
Job Type: Initial 6 month contract (likely to extend)

Company Introduction

We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for a skilled Communications Workstream Lead to join their tier 1 banking client in London.

Job Responsibilities/Objectives

The Communications Workstream Lead will be responsible for defining, coordinating and governing all client, internal and external communications activities associated with our clients Germany programme.

The role will be accountable for establishing and executing the end-to-end communications strategy required to support customer readiness, business readiness, client migration activities and operational change.

The successful candidate will work across programme leadership, business readiness, migration, product, operations and client-facing teams to ensure all communications are timely, accurate, approved and aligned to programme milestones and regulatory requirements.

Communications Strategy and Planning

• Own the Ellipse communications strategy and roadmap across all phases of programme delivery.
• Develop and maintain the communications journey aligned to programme milestones, migration waves and customer impacts.
• Define communication principles, governance, approvals and decision-making processes.
• Develop communication plans covering client readiness, onboarding, migration and post-migration activities.
• Establish communication success measures and reporting.

Client Communications

• Lead production of all client-facing communication material.
• Coordinate communication packs, templates, letters, FAQs, briefings and supporting collateral.
• Ensure communications accurately reflect agreed customer impacts and migration timelines.
• Manage communication schedules and deployment activities.
• Coordinate communication readiness activities across migration cohorts and customer segments.
• Support development of customer support and escalation material.

Deliverables may include:

• Communication strategy
• Communication roadmap
• Customer letters
• FAQs
• Client information packs
• Migration notices
• Customer briefing material
• Relationship manager briefing packs

Customer Contact Strategy

• Define and maintain the customer contact strategy.
• Coordinate validation of customer contact data with Coverage teams and business stakeholders.
• Establish requirements for customer communication distribution and tracking.
• Support customer segmentation and communication wave planning.
• Ensure contact management processes align with migration requirements.

Communications Control Centre

• Establish and operate a Communications Control Centre to govern communication content, approvals, deployment dates and dependencies.
• Maintain communication decision logs and governance records.
• Coordinate approvals across programme stakeholders and governance forums.
• Manage communication risks, issues and dependencies.

Responsibilities include:

• Messaging governance
• Communication approvals
• Timing coordination
• Communication risk management
• Dependency tracking
• Stakeholder alignment

Internal Communications

• Lead internal communications planning across Germany and programme stakeholders.
• Develop communication materials for executive, management and operational audiences.
• Support programme-wide messaging and communication alignment.
• Maintain central repositories for programme communication assets.
• Manage communication calendars and publication schedules.

Deliverables may include:

• Executive briefings
• Leadership updates
• Internal FAQs
• Programme communications
• Town hall materials
• Management presentations

External Communications

• Coordinate external communications linked to programme milestones and customer events.
• Support preparation of press releases and external statements where required.
• Coordinate reviews with Regulatory Affairs, Compliance, Legal and Corporate Affairs functions.
• Manage engagement with external industry bodies where required.

Coverage Team Enablement

• Act as primary communications interface with Coverage and Relationship Management teams.
• Coordinate readiness activities across client-facing teams.
• Support briefing, training and mobilisation of customer-facing colleagues.
• Ensure consistent messaging across all coverage functions.
• Coordinate communication planning with other Ellipse value streams and business workstreams.

Stakeholders may include:

• GRMs
• GRBs
• Coverage teams
• Product teams
• Operations teams
• Value Stream Leads
• Business Readiness teams
• Migration teams

Required Skills/Experience

The ideal candidate will have the following:

Essential

• Experience delivering communications, change or business readiness activities within large-scale financial services transformation programmes.
• Strong experience managing client communications within wholesale banking, corporate banking, payments or transaction banking environments.
• Experience operating within complex, multi-stakeholder regulatory environments.
• Experience leading communication workstreams through programme delivery and migration events.
• Experience engaging senior executives and managing governance processes.
• Strong written communication, stakeholder management and planning skills.

Highly Desirable

• Corporate and Institutional Banking experience.
• Client migration or platform migration programme experience.
• Large-scale banking transformation experience.
• Business readiness or change management experience.
• Germany programme experience.
• Experience supporting go-live, migration and customer transition activities.

Key Success Measures

• Communication strategy approved and implemented.
• Customer communication milestones delivered on schedule.
• Communication governance operating effectively.
• Coverage teams prepared and mobilisation milestones achieved.
• Customer-facing communication materials approved and deployed.
• Communication risks proactively identified and managed.
• Programme messaging remains consistent across internal and external audiences.
• Communications successfully support NTB onboarding, ETB migration and overall business readiness objectives

Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.