Head of Commercial

Central Employment Agency (North East) Limited; North East; On-site; GBP 55,000 - 80,000; Full time

Job summary

A leading B2B technology firm is looking for a Head of Commercial to drive growth in the Sales and Customer Success teams. This role encompasses strategic leadership, tender and bid writing, and maintaining strong client relationships. Ideal candidates should have extensive experience in the technology sector and a proven track record in customer relationship management.

Qualifications

• Circa 3-5+ years experience in business development and customer success.
• Proven track record in technology/software sector.
• Excellent writing and communication skills.

Responsibilities

• Lead all aspects of tender and bid writing for procurement.
• Identify and secure new business opportunities.
• Provide leadership and direction to sales and customer success teams.

Skills

Business Development

Customer Success

Writing Bids/Tenders

Communication

Analytical Mindset

Tools

CRM Tools

Job description

Central Employment are working with a growing B2B Technology client, as they look to appoint a Head of Commercial, to support the growth of there Sales and Customer Success teams.

We are seeking an experienced and driven Head of Commercial from within the software & technology industry, and are confident managing procurement processes, writing tenders and bids, and fostering long-term customer success.

This is a pivotal leadership role, reporting into the Revenue Director, that combines strategic thinking with hands-on execution. You will be responsible for identifying new business opportunities, leading bid submissions, and ensuring successful on-boarding and retention of key accounts.

Key Responsibilities:

• Lead and manage all aspects of tender and bid writing for public & private sector procurement opportunities.
• Identify, qualify, and secure new business opportunities
• Collaborate with technical and delivery teams to craft compelling, complaint, and competitive proposals.
• Build and maintain strong relationships with clients, stakeholders, and procurement bodies.
• Oversee contract negotiations and ensure alignment with business objectives and client expectations.
• Develop and execute strategic plans for market expansion, for, and sales enablement.
• Monitor and improve customer success initiatives and new customer renewal
• Provide leadership, mentorship, and direction to the sales and customer success teams.

Required Skills & Experience

• Circa 3-5+ yrs experience in business development and customer success, including writing bids/tenders
• Proven track record in the technology or software sector, with deep knowledge of industry trends.
• Excellent writing and communication skills
• Experience working cross-functionally with technical, data and commercial teams
• Demonstrated success in customer relationship management and developing long-term client strategies.
• Analytical mindset with experience using CRM tools