Head of Commercial

Central Employment Agency (North East) Limited; Newcastle upon Tyne; On-site; GBP 60,000 - 90,000; Full time

Job summary

A growing B2B Technology client is seeking a Head of Commercial to drive their Sales and Customer Success teams. This role demands a blend of strategic vision and operational execution, focusing on business development and strengthening client relationships. The successful candidate will have a profound impact by leading tender submissions and ensuring customer success.

Qualifications

• 3-5+ yrs experience in business development and customer success.
• Track record in the technology sector with knowledge of industry trends.
• Strong writing and communication skills.

Responsibilities

• Lead and manage tender and bid writing for public/private procurement.
• Identify and secure new business opportunities.
• Collaborate with teams to create competitive proposals.

Skills

Business Development

Customer Success

Bid Writing

Communication

Analytical Mindset

Tools

CRM tools

Job description

Central Employment are working with a growing B2B Technology client, as they look to appoint a Head of Commercial, to support the growth of there Sales and Customer Success teams.

We are seeking an experienced and driven Head of Commercial from within the software & technology industry, and are confident managing procurement processes, writing tenders and bids, and fostering long-term customer success.

This is a pivotal leadership role, reporting into the Revenue Director, that combines strategic thinking with hands-on execution. You will be responsible for identifying new business opportunities, leading bid submissions, and ensuring successful on-boarding and retention of key accounts.

Key Responsibilities:

• Lead and manage all aspects of tender and bid writing for public & private sector procurement opportunities.
• Identify, qualify, and secure new business opportunities
• Collaborate with technical and delivery teams to craft compelling, complaint, and competitive proposals.
• Build and maintain strong relationships with clients, stakeholders, and procurement bodies.
• Oversee contract negotiations and ensure alignment with business objectives and client expectations.
• Develop and execute strategic plans for market expansion, for, and sales enablement.
• Monitor and improve customer success initiatives and new customer renewal
• Provide leadership, mentorship, and direction to the sales and customer success teams.

Required Skills & Experience

• Circa 3-5+ yrs experience in business development and customer success, including writing bids/tenders
• Proven track record in the technology or software sector, with deep knowledge of industry trends.
• Excellent writing and communication skills
• Experience working cross-functionally with technical, data and commercial teams
• Demonstrated success in customer relationship management and developing long-term client strategies.
• Analytical mindset with experience using CRM tools