Head of Collections & Credit Control – Hybrid

JSS; Leeds; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Generous holiday

Private medical cover

Strong development investment

Job summary

JSS is seeking an experienced credit control leader to head up collections for its expanding specialty book, including aviation. You will manage a team of credit controllers, drive performance improvements and report to senior management.

The role focuses on recovering premiums, managing the debt ledger, and ensuring timely cash allocation, with oversight of ECF transactions and Lloyd's standards. Hybrid working and development opportunities are offered.

Qualifications

• Reinsurance experience required.
• Proven debt management and collections track record.
• Experience leading a team.
• Strong client relationship skills with brokers and senior contacts.
• Experience using ECF is advantageous.

Responsibilities

• Manage, coach and motivate a team of credit controllers.
• Lead the recovery of outstanding premiums and fees owed by London Market counterparties.
• Take ownership of the debt ledger, keeping aged debt down and cash coming in on time.
• Make sure incoming cash is allocated correctly and promptly.
• Oversee transactions submitted via ECF, making sure they meet Lloyd's standards.
• Track debt positions daily and escalating problem accounts early.
• Get involved in tricky or disputed accounts and push them to a close.
• Act as the go-to contact for brokers, cedants and market partners on payment matters.
• Produce clear reporting on debt and collection performance for senior stakeholders.
• Keep the team's work compliant with regulatory and internal control requirements.
• Spot inefficiencies and support automation projects that make the team faster and more effective.

Skills

Reinsurance experience

Debt collection

Team management

Relationship management

ECF experience

Tools

ECF

Job description

JSS is seeking an experienced credit control leader to head up collections for its expanding specialty book, including aviation. You will manage a team of credit controllers, drive performance improvements and report to senior management.

The role focuses on recovering premiums, managing the debt ledger, and ensuring timely cash allocation, with oversight of ECF transactions and Lloyd's standards. Hybrid working and development opportunities are offered.